SCOTT PARKER
Inglis,FL
Summary
Driven Parts Professional with a track record of enhancing customer satisfaction and reducing company expenses at Land Rover Orlando. Excelled in inventory management and vendor negotiations, showcasing strong problem-solving and customer relations skills. Achieved significant improvements in warehouse operations and service standards through proactive process adjustments. Veteran automotive team member well-versed in different makes and models of vehicles. Works independently to help customers, manage supplies and coordinate records. Skilled in warehousing, inventory control and merchandising. Adept at working with customers to understand problems and choose correct parts. Well-versed in providing knowledgeable assistance to retail and wholesale customers as well as dealer technicians.
Overview
27
27
years of professional experience
Work History
Land Rover Master Parts Professional
Land Rover Orlando, Field's Premier Auto Group.
08.2005 - 06.2021
- Provided exceptional customer support to every guest to promote satisfaction and meet Land Rover's strict guidelines and go Above and Beyond for Land Rover Orlando guests best experience.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Processed and reshelved return orders, checking for discrepancies, potential usage and warranty issues.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Enhanced inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Managed between 20-30 incoming calls, emails, faxes and pull sheets from Guests, outside businesses, other Land Rover dealers and service technicians on a daily basis.
Housing Dept. Maintenance Worker
University of Central Florida, UCF
05.1994 - 08.2005
- Used problem-solving skills to alleviate issues efficiently with minimal supervision. Also responsible for after hour emergency calls, i.e fire alarms, water issues, immediate danger situations. Provided safety, comfort, well being as well as peace of mind to thousands of students on a daily basis.
- Assisted in maintaining outdoor areas such as landscaping, hurricane and flood preparedness, and general upkeep efforts for aesthetically pleasing environment year round.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
- Assisted in facility renovations for all 23 dormitory buildings on campus including painting, minor plumbing repairs, and carpentry work.
- Collaborated with other team members to complete complex repair projects within deadline constraints due to semester change overs.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Assisted in maintaining outdoor areas such as landscaping, debris removal, and general upkeep efforts for an aesthetically pleasing environment year round.
- Collaborated with other team members to complete complex repair projects within deadline constraints.
- Assisted in facility renovations, including painting, minor plumbing repairs, and carpentry work.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Handled emergency situations efficiently by troubleshooting problems rapidly and implementing effective solutions under pressure and usually after hours during on call responses.
- Handled emergency situations efficiently by troubleshooting problems rapidly and implementing effective solutions under pressure.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
High School Diploma -
W.M Boone High School
Orlando, FL06.1982
Skills
- Order Picking
- Shipping and receiving
- Shelf Stocking
- Warehouse Operations
- Parts Ordering
- Customer Relations
- Storage Optimization
- Merchandise Stocking
- Packaging and Labeling
Additional Information
Oct. 1982 through Aug. 1986 served my country as a United States Marine. TOW/ Anti tank gunner. Honorably Discharged. Achieved rank of NCO. Gained wealth of experience in Leadership, motivation ( both personal and group) pride in a job well done, attention to detail and so many more things you could only learn in a military unit.
1987 through 1993 worked an assortment of jobs. Sheet metal Fabricator apprentice, Emergency Vehicle assembly line worker (custom cabinets,shelves and interior lighting) and Night Club security, barback,bartender, Asst. Mgr, Manager.
I feel this time period allowed me to be a Jack of All trades, master of none and ultimately pointed me to my future jobs.
Timeline
Land Rover Master Parts Professional
Land Rover Orlando, Field's Premier Auto Group.
08.2005 - 06.2021
Housing Dept. Maintenance Worker
University of Central Florida, UCF
05.1994 - 08.2005
High School Diploma -
W.M Boone High School
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