Summary
Overview
Work History
Education
Skills
References
Timeline
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Victoria Malone

Inglis,FL

Summary

Customer-oriented Store Manager offering 7 plus years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

13
13
years of professional experience

Work History

Store Manager

Dollar General
Ocala, FL
07.2017 - 05.2024
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Secretary

Whites Quality Auto
Inglis, FL
02.2017 - 02.2018
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.

Assistant

Got Glass
Tampa, FL
07.2015 - 07.2016
  • Assisted customers with product selections based on their individual needs and preferences.
  • Greeted visitors, clients and guests in a professional manner.
  • Coordinated special projects as assigned by management staff.
  • Answered incoming calls and recorded accurate messages.
  • Performed various tasks including painting, gold leafing, cleaning, and finishing of glass products.
  • Inspected finished products for defects before packaging or shipping them out.
  • Made molds for glass and sometimes assisted pouring of molten glass.
  • Operated furnaces at temperatures up to 2000 degrees Fahrenheit to melt raw materials into molten glass suitable for forming objects.

Carnival Worker

Make It Consesions
, MO
02.2011 - 06.2015
  • Set up games prior to opening day.
  • Adhered to all company policies regarding guest interactions.
  • Stocked supplies such as prizes before events started.
  • Managed cash flow throughout the duration of the event according to established guidelines.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Education

Cherry Hill High School West
Cherry Hill, NJ
05-1984

Photography

The Art Institute of Philadelphia
Philadelphia, PA

Skills

  • Competitor Monitoring
  • Payroll Management
  • Risk Management
  • Shift Scheduling
  • Supply Ordering
  • Team Development
  • Employee Training
  • Customer Service Management
  • Customer Service
  • Store Opening and Closing
  • Recruiting and Hiring
  • Customer Relations
  • Accurate Cash Handling
  • Bank and Safe Deposits
  • Employee supervision and motivation
  • Team Building and Leadership
  • Cash Management
  • Employee Terminations
  • Shift checklists
  • Receiving truck and stocking products

References

References available upon request.

Timeline

Store Manager

Dollar General
07.2017 - 05.2024

Secretary

Whites Quality Auto
02.2017 - 02.2018

Assistant

Got Glass
07.2015 - 07.2016

Carnival Worker

Make It Consesions
02.2011 - 06.2015

Cherry Hill High School West

Photography

The Art Institute of Philadelphia

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Victoria Malone