Scott Pearce
Rio Linda,CA
Summary
Results-driven Field Service Manager known for high productivity and efficient task completion. Skilled in leadership, technical troubleshooting, and customer service management. Excel at communication, problem-solving, and time management to ensure optimal team performance and client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fiber Splicing Field Service Manager
Construction Innovations
Sacramento, CA
08.2004 - Current
- Organized, directed, supervised and evaluated the work of assigned personnel.
- Resolved customer complaints regarding field service operations.
- Monitored inventory levels for spare parts and supplies for field service technicians.
- Conducted performance reviews of all assigned personnel and provided feedback on areas needing improvement or additional training.
- Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
- Worked closely with engineering teams to design new products based on customer feedback from the field.
- Ensured compliance with safety regulations while performing duties in the field.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
Education
Yolo High School
West Sacramento, CA06-1996
Skills
- Workforce Management
- Tool and equipment maintenance
- Technical team leadership
- Managing service operations
- Client Relationships
- Creating estimates
- Scheduling Coordination
- Equipment and tool maintenance
- Field Operations
- Schedule Coordination
Certification
- Have a Mater Splicing Certificate from the Electrical Training Association
- Advanced Splicing Certificate from BICSI.
Timeline
Fiber Splicing Field Service Manager
Construction Innovations
08.2004 - Current
Yolo High School
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