Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

SCOTT PETERSON

Springfield,Ohio

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CSR, Sales

Coils Plus
08.2013 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined the sales process for increased efficiency and improved customer experience.
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Collaborated with team members to exceed sales targets and achieve company goals.
  • Provided personalized product recommendations based on customers'' needs and preferences.
  • Participated in ongoing training programs to stay current on industry trends, products, and best practices.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Utilized CRM tools effectively to track customer interactions and maintain accurate records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests for products, services, and company information.

Overhead Crane Operator

Coils Plus
08.2013 - Current
  • Improved workplace safety by conducting thorough equipment inspections and maintaining proper crane operation procedures.
  • Enhanced productivity with efficient material handling and precise load placement during various construction projects.
  • Collaborated with ground crews to ensure clear communication, resulting in a smooth workflow and safer work environment.
  • Reduced downtime by performing routine maintenance tasks on overhead cranes according to manufacturer guidelines.
  • Achieved timely completion of job assignments, adhering to strict project deadlines and customer requirements.
  • Minimized accidents by consistently complying with OSHA regulations and industry best practices for crane operations.
  • Demonstrated adaptability by proficiently operating various types of overhead cranes in diverse settings and conditions.
  • Assisted in training new crane operators, sharing expertise and fostering a culture of safety within the team.
  • Contributed to successful project outcomes through effective coordination with other trades on site, ensuring seamless integration of work efforts.
  • Implemented safe rigging techniques when attaching loads to the crane hook, preventing potential hazards caused by improper securing methods.
  • Increased efficiency by accurately interpreting blueprints and understanding job specifications for each unique assignment.

Education

Urbana High School
Urbana, OH
06.2004

Skills

  • Goal-oriented mindset
  • Conflict resolution
  • Strong negotiation skills
  • Excellent communication
  • Team collaboration
  • Active listening
  • Data entry proficiency
  • Computer literacy
  • Empathy and patience
  • Analytical thinking
  • Stress management
  • Social media savvy
  • Positive attitude
  • Decision-making abilities
  • Adaptability and flexibility
  • Customer relationship management
  • Complaint Resolution

Accomplishments

PROMOTED FROM CRANE OPERATER TO CSR

10 YEAR SERVICE

Certification

MICROSOFT EXCEL FOR OFFICE 365

SECURITY MYTHS BUSTED

RANSOMWARE FOUNDATIONS

CPR/AED

Affiliations

  • SPORTS,HUNTING,FISHING,HORSE BACK RIDING

Timeline

CSR, Sales

Coils Plus
08.2013 - Current

Overhead Crane Operator

Coils Plus
08.2013 - Current

Urbana High School

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SCOTT PETERSON