Scott Petty
Stanton,CA
Summary
Detail oriented and hardworking professional with talents in shrinkage control, upselling and effective customer engagement. Focused team-driven leader with more than 20 years in retail/ customer service industry. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal Security Services
Orange, CA
09.2023 - Current
- Performed periodic reviews of existing security systems to ensure compliance with industry standards.
- Monitored network traffic for suspicious activities and responded appropriately to incidents.
- Implemented access control systems to protect sensitive areas from unauthorized access.
- Investigated security breaches or violations and documented findings.
Courier
Uber Technologies Inc.
San Francisco, CA
10.2021 - 12.2023
- Ensured timely delivery of packages to customers in accordance with company standards.
- Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Reported any accidents or incidents involving company vehicles immediately to management.
Lead Supervisor
MMD INC
North Hollywood, CA
01.2012 - 06.2021
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Assisted in developing pricing strategies based on market research data and competitor analysis.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Maintained relationships with customers through regular follow-up calls and emails.
- Oversaw hiring process for new personnel within the department.
Education
High School Diploma -
Ruben S. Ayala High School
Chino, CA06-1999
Some College (No Degree) - Real Estate Development
Mt. San Antonio College
Walnut, CASkills
- Security Officer Training
- Daily Status Reports
- Safety and Security Procedures
- Access Control
- Staff Evaluation
- Workflow Management
- Complaint Resolution
- Schedule Coordination
- Customer Relations
- Sales Expertise
Affiliations
I fly Professional drones for photography & media
Enjoy designing & maintaining cars
Certification
- Certificate with the BSIS
- Attended Managing Classes
References
References available upon request.
Timeline
Security Professional
Allied Universal Security Services
09.2023 - Current
Courier
Uber Technologies Inc.
10.2021 - 12.2023
Lead Supervisor
MMD INC
01.2012 - 06.2021
High School Diploma -
Ruben S. Ayala High School
Some College (No Degree) - Real Estate Development
Mt. San Antonio College
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