Scott Reed
Abilene,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
23
23
years of professional experience
Work History
Assistant General Manager
Abuelos
Abilene, TX
07.2018 - Current
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Prepared weekly schedules for staff members based on their availability.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented effective strategies to maximize sales and profits.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Maintained accurate records of employee attendance, payroll information, sales figures.
Bartender/Server
Abuelos
Abilene, TX
11.2015 - 07.2018
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Effectively multitasked within fast-paced environment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Upsold customers from shelf to premium brands to help boost sales.
Retail Manager
Aramark
Abilene, TX
06.2014 - 11.2015
Hospitality Manager
Abuelos
Abilene, TX
02.2006 - 06.2014
- Researched new products or services that could be introduced to enhance the guest experience.
- Coordinated with vendors to arrange catering services for special events held at the hospital.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
Bartender/Server
Abuelos
Abilene, TX
05.2001 - 02.2006
Education
Cooper High School
Abilene, TX05-2002
Skills
- Training and Development Skill
- Team Leadership Strength
- Business Operations Background
- Employee Scheduling
- Inventory Control
- Vendor Relationship Management
- Staff Management
- Sales Forecasting
- Customer Retention
- Operations Oversight
Timeline
Assistant General Manager
Abuelos
07.2018 - Current
Bartender/Server
Abuelos
11.2015 - 07.2018
Retail Manager
Aramark
06.2014 - 11.2015
Hospitality Manager
Abuelos
02.2006 - 06.2014
Bartender/Server
Abuelos
05.2001 - 02.2006
Cooper High School
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