Scott Renfrow
Mesa
Summary
Detail-oriented professional with strong multitasking skills. Proven track record in delivering exceptional customer service and enhancing operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Texas Roadhouse
Mesa, AZ
01.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders and managed cash transactions.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Handled customer inquiries and resolved issues efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Alarm Technician
All-Safe Security
Mesa, AZ
01.2020 - Current
- Installed and configured alarm systems to ensure optimal security coverage.
- Conducted routine maintenance and troubleshooting for alarm equipment to enhance system reliability.
- Collaborated with clients to assess security needs and recommend appropriate solutions.
- Developed detailed documentation for system installations, enhancing knowledge sharing among staff.
- Led cross-functional teams in the deployment of large-scale security projects, ensuring timely completion.
- Improved customer satisfaction through timely and accurate installation of alarm systems.
Certified Trainer
Chick-fil-A
Mesa, AZ
06.2024 - 01.2025
- Developed and delivered training programs to enhance team performance and operational efficiency.
- Collaborated with management to identify training needs and implement targeted development plans.
- Utilized feedback mechanisms to assess training effectiveness and make necessary adjustments.
- Promoted a positive learning environment through encouragement and support during training sessions.
- Maintained up-to-date knowledge of company policies and procedures to ensure compliance in training content.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Shift Lead
Kokobelli Bagel Cafe
Mesa, AZ
01.2024 - 06.2024
- Oversaw daily operations to ensure efficient service and high-quality product delivery.
- Trained and mentored team members on customer service standards and food safety protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented workflow improvements, enhancing order accuracy and speed of service.
- Resolved customer complaints promptly, maintaining high satisfaction rates and repeat business.
Education
Computer Science (Software Engineering)
Arizona State University
Tempe, AZ05-2027
Associate of Arts -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Field service experience
- Access control systems
- Networking fundamentals
- Java, C, C, Python
- Project coordination
Timeline
Server
Texas Roadhouse
01.2025 - Current
Certified Trainer
Chick-fil-A
06.2024 - 01.2025
Shift Lead
Kokobelli Bagel Cafe
01.2024 - 06.2024
Alarm Technician
All-Safe Security
01.2020 - Current
Computer Science (Software Engineering)
Arizona State University
Associate of Arts -
Maricopa Community Colleges, Mesa Community College