Scott Riffle
Cleveland Clinic
Canton
1
Certification
18
years of professional experience
Adaptable professional with leadership experience across emergency response, service operations, and patient flow coordination. Known for strong written and verbal communication, policy adherence, and calm decision-making. Ready to support efficient care delivery, accurate documentation, and timely placement in fast-paced healthcare settings.
Work History
Patient Flow Coordinator
2 Years 9 Months- Monitored admissions, transfers, and discharges to maintain timely patient throughput.
- Coordinated patient flow activities to support efficient bed placement and unit capacity management.
- Communicated with nursing teams to align placement decisions with clinical needs and room availability.
- Updated census and bed status records accurately using patient tracking systems.
- Escalated capacity constraints and placement issues to support rapid resolution and reduced delays.
- Collaborated with ancillary departments to coordinate discharge readiness and transfer logistics.
Emergency Room Technician
2 Years 7 Months- Assisted physicians and nurses during emergency procedures and bedside interventions.
- Monitored vital signs and documented patient data in electronic medical records.
- Performed EKGs, obtained specimens, and prepared patients for diagnostic testing.
- Transported patients safely between treatment areas while maintaining continuous observation.
- Supported trauma and cardiac care by setting up equipment and supplies.
- Applied splints, immobilization devices, and basic wound care under clinical direction.
Field Service Technician
1 Year 8 Months- Troubleshot residential and commercial connectivity issues, restoring service through efficient line and equipment repairs.
- Installed and activated internet, video, and voice services using signal meters and diagnostic tools.
- Verified signal quality, bandwidth performance, and voice clarity before completing customer handoffs.
- Educated customers on equipment use, service features, and basic troubleshooting steps.
Service Manager
1 Year 10 Months- Supervised technicians, assigning workloads and maintaining quality standards across service bays.
- Coordinated appointment scheduling, write-ups, and follow-up calls to improve customer satisfaction.
- Monitored repair progress, approvals, and parts availability to reduce workflow delays.
- Directed service department operations, ensuring consistent repair order flow and customer communication.
- Implemented process improvements for estimates, invoicing, and service delivery accuracy.
Emergency Room Technician
3 Years 6 Months- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Responded quickly and calmly to emergency situations, providing life-saving measures.
- Coordinated unit readiness by restocking supplies and maintaining clean, organized treatment areas.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
Firefighter/Emergency Medical Technician
8 Years 6 Months- Responded to emergency calls, delivering fire suppression, rescue, and medical support under incident command.
- Operated pumps, hoses, ladders, and breathing apparatus during structure fires and hazardous conditions.
- Conducted pre-incident inspections to identify fire hazards and support code compliance efforts.
- Performed apparatus checks, equipment testing, and routine maintenance to ensure operational readiness.
- Assisted with extrication, rescue operations, and patient care at emergency scenes.
- Documented incident details, equipment usage, and response actions for accurate departmental records.
Education
Bachelor of Science - Business Administration
Firefighter/EMT - Fire Science
Skills
Patient safety
Medical terminology
Financial management
Healthcare systems
Policy adherence
Software proficiency
Software applications
Budgeting and financial management
Customer service
Attention to detail
Multitasking
Verbal and written communication
Certification
Basic Life Support
Timeline
Patient Flow Coordinator
Cleveland Clinic
01.2024 - CurrentRead More
Emergency Room Technician
Cleveland Clinic
06.2021 - 01.2024Read More
Field Service Technician
Charter Spectrum
10.2019 - 06.2021Read More
Service Manager
Royal Family Motors
12.2017 - 10.2019Read More
Emergency Room Technician
Mercy Medical Canter
04.2014 - 10.2017Read More
Firefighter/Emergency Medical Technician
Hartville Fire Department
10.2008 - 04.2017Read More
Ohio Christian University
Bachelor of Science from Business Administration
Read More
Stark State College
Firefighter/EMT from Fire Science
Read More