Scott Ritchie

• Recognized as Employee of the Quarter, 2020 Q1
• CompTIA A+ certified
• Manage Help Desk tickets efficiently
• Provide technical support via phone, email, and in person
• Install, upgrade, and troubleshoot hardware and software
• Document customer interactions and ensure issue resolution.

• Managed merchandising and store operations
• Resolved customer and associate concerns
• Built strong customer relationships and drove sales.

Responsible for employee selection, supervision, scheduling, training, receiving and sale of products, quarterly inventory, opening and closing the store, money management, and overall store presentation and operations.

• Quarter 2 2005 – Competitive Spirit Award
• Quarter 4 2004 – Best in District
• Quarter 4 2004 – Best in Labor Management
• Four Assistants promoted to Store Director since May 2003

• Oversaw scheduling, training, and inventory management
• Managed 80+ employees in various departments.

Assistant Store Director 10/96 – 02/97

Store Director 02/97 – 09/99, 11/99 – 04/02, 05/03 – 09/07

Training Store Director 09/9 – 09/99

District Manager 09/99 – 11/99

• Regional Merchandising Project Manager 04/02 – 09/02 Responsible for employee selection, supervision, scheduling, training, receiving and sale of products, quarterly inventory, opening and closing store, money management, and overall store presentation and operations.
• As District Manager oversaw ten different store openings.
• As Regional Merchandising Project Manager had over fifty stores that reported to me.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.