Scott Rodriguez
Windsor,CO
Overview
10
10
years of professional experience
Work History
Front Desk Agent/Housekeeping Supervisor
The Marriott
Fort Collins, CO
05.2025 - 04.2026
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took on additional responsibilities and stepped into a supervisory role between the Front Desk and Housekeeping.
- Assisted in the day-to-day operations of housekeeping.
- Performed room inspections to ensure Marriott brand standard quality in all 231 rooms.
- Monitored staff performance and provided feedback and guidance.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff members in customer service techniques and hotel operations.
- Help manage large group events with our Director of Sales.
Line Cook
The Marriott
Fort Collins, CO
11.2024 - 02.2025
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Monitored food quality and presentation to maintain high standards.
Dishwasher
The Marriott
Fort Collins, CO
10.2024 - 05.2025
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Helped team meet expected demands by restocking work areas throughout restaurant during fast-paced rushes.
- Stepped into additional roles during busy times to boost coverage of important stations.
Owner/Operator
Shields Cleaning
Fort Collins, CO
03.2024 - 10.2024
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Operated buffers and burnishers to clean and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Used power scrubbing and waxing machines to scrub and polish floors.
Commercial Cleaner
Germrip LLC
Loveland, CO
04.2022 - 05.2023
- Company contracted by The Department of the Interior
- Adhered to company policies for appearance, thoroughness, and facility security.
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Supervisor
Lice Knowing You
Mercer Island, WA
09.2018 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Checked and treated clients with care ensuring complete head lice removal.
- Regularly dealt with high pressure situations with clients and diffused situations calmly and in a timely manner
Front Desk Agent
Hoch Resorts
Estes Park, CO
05.2016 - 07.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Pikes Peak Online School
Westminster, CO05-2020
Business Administration
University of Washington
Seattle, WASkills
- Management and Leadership
- Credit and cash payments
- Safety and security procedures
- Oral and written communications
- Property management systems
- Training and mentoring
- Customer service excellence
- Conflict management
- Hospitality service expertise
- Administrative skills
- Marketing
- PAR Level management
- Cash handling
- Sales expertise
Timeline
Front Desk Agent/Housekeeping Supervisor
The Marriott
05.2025 - 04.2026
Line Cook
The Marriott
11.2024 - 02.2025
Dishwasher
The Marriott
10.2024 - 05.2025
Owner/Operator
Shields Cleaning
03.2024 - 10.2024
Commercial Cleaner
Germrip LLC
04.2022 - 05.2023
Supervisor
Lice Knowing You
09.2018 - 07.2020
Front Desk Agent
Hoch Resorts
05.2016 - 07.2018
High School Diploma -
Pikes Peak Online School
Business Administration
University of Washington