Jose Ramirez
Pasadena,California
Summary
Experienced hospitality professional specializing in guest relations and staff development. Proven ability in resolving complex guest issues and enhancing team performance. Committed to delivering outstanding service and operational excellence.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor/Front Desk Agent
Residence Inn Marriott
05.2023 - Current
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
Front Desk Agent
Courtyard By Marriott
01.2022 - 02.2023
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to clients' complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Fulfillment Clerk
Nordstrom
08.2021 - 02.2022
- Enhanced warehouse efficiency by organizing inventory, maintaining accurate records, and implementing a streamlined system for locating items.
- Assisted management in identifying process improvements that led to increased fulfillment speed and decreased error rates.
- Coordinated with management to address and resolve any fulfillment-related issues, resulting in a more efficient workflow.
- Supported fellow team members during high-volume periods, ensuring smooth operations during peak times of the year.
Education
Bachelor of Arts - Criminology
Cal State Northridge
Northridge, CA05.2022
Associate of Science - Criminal Justice
Pasadena City College
Pasadena, CA06.2020
Associate of Arts - Humanities
Pasadena City College
Pasadena, CA06.2020
Skills
- Spanish - fluent
- Staff training and development
- Microsoft Office
- Telephone Etiquette
- Hospitality Management
- Administrative Experience
- Inventory management
- Vendor management
- Team leadership
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Increased customer base by 25% and improved customer response time by 11%, directly impacting sales in 2022.
Timeline
Housekeeping Supervisor/Front Desk Agent
Residence Inn Marriott
05.2023 - Current
Front Desk Agent
Courtyard By Marriott
01.2022 - 02.2023
Fulfillment Clerk
Nordstrom
08.2021 - 02.2022
Bachelor of Arts - Criminology
Cal State Northridge
Associate of Science - Criminal Justice
Pasadena City College
Associate of Arts - Humanities
Pasadena City College
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