Jose Ramirez
Pasadena
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have good organizational skills and a strong eye for detail. Obtained a bachelor's degree with honors in criminology at Cal State Northridge.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Residence Inn Marriott
03.2023 - Current
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Attended staff meetings and brought issues to attention of upper management.
Front Desk Agent
Courtyard By Marriott
01.2022 - 02.2023
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to clients' complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Fulfillment Associate
Nordstrom
07.2021 - 01.2022
- Accurately and efficiently used mobile and handheld devices to scan and sort new merchandise
- Fulfilled customer orders from store inventory in a timely manner.
- Assisted in maintaining clean and organized selling floors and stockrooms.
- Prepared and checked outbound shipments for accuracy.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Assistant Teacher
Woodcraft Rangers
02.2021 - 07.2021
- Assists students, individually or in small groups, with lesson assignments.
- Worked with teachers and administrators to enforce school policies and procedures.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained classroom equipment, work area, and students.
- Supervised recess, lunch, and daily student intake and dismissal.
Sales Associate
Nordstrom
04.2020 - 01.2021
- Prepared and shipped customer's orders following quality, packing, and shipping standards
- Utilized inventory management systems to scan, process, and research
- Assisted in maintaining clean and organized selling floors and stockrooms
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
Subway
Sandwich Artist
11.2015 - 02.2019
- Completed cash and credit card transactions accurately using POS software.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
Bachelor of Arts - Criminology
Cal State Northridge
Northridge, CA05.2022
Associate of Science - Criminal Justice
Pasadena City College
Pasadena, CA06.2020
Associate of Arts - Humanities
Pasadena City College
Pasadena, CA06.2020
Skills
- Spanish - Fluent
- Teaching
- Guest Services
- Windows
- Hospitality
- Microsoft Office
- Telephone Etiquette
- Goal-oriented
- Administrative Experience
- Tutoring
- Organizational Skills
- Event Planning
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times
- Increased customer base by 25% and improved customer response time by 11%, directly impacting sales in 2022.
Timeline
Front Desk Supervisor
Residence Inn Marriott
03.2023 - Current
Front Desk Agent
Courtyard By Marriott
01.2022 - 02.2023
Fulfillment Associate
Nordstrom
07.2021 - 01.2022
Assistant Teacher
Woodcraft Rangers
02.2021 - 07.2021
Sales Associate
Nordstrom
04.2020 - 01.2021
Subway
Sandwich Artist
11.2015 - 02.2019
Bachelor of Arts - Criminology
Cal State Northridge
Associate of Science - Criminal Justice
Pasadena City College
Associate of Arts - Humanities
Pasadena City College
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