Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Scott Russo

Nottingham,MD

Summary

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

36
36
years of professional experience

Work History

Moving Sales Consultant

John Ferguson Moving & Storage
El Paso, Texas
07.2022 - 12.2024
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Analyzed customer needs and identified solutions to meet their requirements.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
  • Listened to customer needs to identify and recommend best services.
  • Averaged $75.000.00 in monthly sales

Sales Executive

Comcast
Baltimore, MD
06.2001 - 09.2021
  • Adjusted sales techniques based on interactions and feedback from customers and peers.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Developed and implemented strategic sales plans to achieve corporate objectives.
  • Delivered sales presentations to high-level executives and decision-makers.
  • Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.

Assistant Manager

Einsteins Bros Bagels
Belair , MD
06.1996 - 06.2001
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Assistant Manager

Papa Johns Pizzeria
Edgewood, MD
06.1991 - 06.1996
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assigned work and monitored performance of project personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Front Desk Manager

Holiday Inn Hotel Sandton
Edgewood, MD
06.1989 - 06.1991
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

High School Diploma -

Edgewood High School
Edgewood, NM
06-1989

Skills

  • Customer liaison
  • Consultative sales
  • Customer relationship management
  • Sales proposal creation
  • Closing techniques
  • Persuasive communication
  • Time management
  • Leads prospecting
  • Exceeds sales goals
  • Strategic planning
  • Objection handling

Accomplishments

  • Comcast Sales Performance Awards - Acknowledged for consistently achieving and exceeding sales commission objectives
  • Sales Achievement Awards for surpassing sales commission targets at John Ferguson Moving and Storage

Timeline

Moving Sales Consultant

John Ferguson Moving & Storage
07.2022 - 12.2024

Sales Executive

Comcast
06.2001 - 09.2021

Assistant Manager

Einsteins Bros Bagels
06.1996 - 06.2001

Assistant Manager

Papa Johns Pizzeria
06.1991 - 06.1996

Front Desk Manager

Holiday Inn Hotel Sandton
06.1989 - 06.1991

High School Diploma -

Edgewood High School

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Scott Russo