Summary
Overview
Work History
Education
Skills
Timeline
Generic

SCOTT SELF

New Braunfels,Texas

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Smoothly equip employees to independently handle daily functions and meet customer needs. Seeking position that offers professional challenges utilizing exceptional interpersonal, leadership, analytical and problem-solving skills.

Overview

32
32
years of professional experience

Work History

Manager Claims Operation

USAA
06.2015 - 12.2022
  • Led, Coached, Motivated, Trained, Mentored, Provided Proper Oversight, and Disciplined team of up to fifteen (15) Adjusters.
  • Provided Positive Team Results of Operational Key Requirements.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Handled claims consistent with corporate policies, procedures, best practices and regulations.
  • Championed insurance claims processes by providing expert knowledge, building positive, trusting relationships to support policy holders and team members during challenging times.
  • Documented and communicated timely company information while supporting accurate outcomes.

Claims Examiner

USAA
03.2014 - 06.2015
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Reviewed new files to determine current status of 3rd party auto injury and home owner liability claims to develop plan of action.
  • Consulted police reports, medical treatment records, and physical property damage to determine extent of liability and proper coverage exposure.
  • Resolved complex, severe exposure claims using high service oriented file handling.
  • Established and provided oversight of attorney represented 3rd party injury claim team delivering sixteen percent increase in attorney represented resolution, settlement, and closure ratio.

Staff Claim Service Adjuster

Allstate Insurance Co
05.2001 - 03.2014
  • Major/Objective injury Attorney Represented Adjuster
  • Litigation Adjuster
  • First Party Attorney Represented Adjuster

Administrative Claims Manager

Allstate Insurance Co
05.2007 - 09.2008
  • Team Leader that managed ten (10) Un-rep Claims Processors
  • Member of Arbitration Forums

Operations Supervisor

MIDTEX OIL
02.1998 - 02.2001
  • Supervised operations of seventeen Convenience Stores ($9,500,000+ in sales per year)
  • Developed Company’s Assistant Manager criteria
  • Developed employee training program
  • Developed shift sales analysis program
  • Managed internal operational standards, sales and shrinkage targets

Independent Distributor

BUTTERKRUST COMPANY
09.1997 - 02.1998

Co-Manager

KROGER COMPANY
01.1991 - 09.1997
  • Led, Developed, Provided Oversight of six store department managers
  • High level Customer Service through direct customer interactions
  • Pre-Grand & Grand Opening of New Signature Store
  • Maintained professional, organized, and safe environment for employees and patrons
  • Managed and motivated employees to be productive and engaged in work
  • Human Resource Specialist 6/1993 - 5/1995

Education

Designation

American Educational Institute, Inc.
05.2006

B.B.A - Management

Southwest Texas State University
San Marcos, Texas
05.1990

Skills

  • Customer Expectations Management
  • Team Motivation
  • Quality Assurance
  • Sourcing and Compiling Information
  • Personnel Training
  • Performance Monitoring
  • Organization and Planning
  • Claims Analysis
  • Negotiation and Mediation Skills
  • Claims Investigation and Research

Timeline

Manager Claims Operation

USAA
06.2015 - 12.2022

Claims Examiner

USAA
03.2014 - 06.2015

Administrative Claims Manager

Allstate Insurance Co
05.2007 - 09.2008

Staff Claim Service Adjuster

Allstate Insurance Co
05.2001 - 03.2014

Operations Supervisor

MIDTEX OIL
02.1998 - 02.2001

Independent Distributor

BUTTERKRUST COMPANY
09.1997 - 02.1998

Co-Manager

KROGER COMPANY
01.1991 - 09.1997

Designation

American Educational Institute, Inc.

B.B.A - Management

Southwest Texas State University

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