Scott Shattuck
Austin,USA
Summary
Highly experienced Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
24
24
years of professional experience
Work History
Inside Sales Representative
Wayfair
01.2023 - Current
- Handled 40-50 inbound sales calls daily in virtual setting, addressing customer needs and driving product sales.
- Upsold and cross-sold Wayfair products and services to enhance customer satisfaction and increase sales revenue.
- Following sales process and call flow.
- Answering questions and troubleshooting customer issues.
- Team leader in revenue sold, quality assurance, and revenue per hour.
- Managed logistics for $150,000 in monthly shipments, ensuring timely delivery and customer fulfillment.
- Use of Cisco Finesse, Cisco Jabbar, Verint, Okta, and ServiceHub in servicing customers.
Realtor
RE/MAX Capital City
07.2007 - 01.2023
- Realtor in a two-person team that has sold over $70 million in residential real estate for corporate clients.
- Collaborated with banks, relocation companies, investors, and homeowners to successfully list and sell properties.
- Oversaw transactions of properties valued between $10,000 and $3,000,000 from listing to closing.
- Executed advertising and marketing strategies to promote our brand to banks, investors, and relocation companies nationwide.
- Utilized Salesforce and DeltaNet CRM systems to effectively manage customer communications and relationships.
Senior Account Manager
Intermedia Communications
Dallas, USA
01.2002 - 06.2007
- Sold comprehensive telecommunications solutions to clients in Class A buildings in Dallas, TX, enhancing their operational capabilities.
- Onboarded new customers and coordinated telecommunication installations, ensuring seamless transitions and high satisfaction.
- Maintained up-to-date technical knowledge of telecommunication systems and effectively communicated benefits to customers, facilitating informed decisions.
- Earned four promotions through dedication and successful project completion.
Education
B.A. - Telecommunications, English- Creative Writing
Texas Tech University
Lubbock, TXSkills
- MS Office
- Genesys
- Cisco Finesse
- Bento
- Salesforce
- Salesloft
- Copywriting
- Logo Design via PlaceIt
- Wordpress Managed Web Design
Timeline
Inside Sales Representative
Wayfair
01.2023 - Current
Realtor
RE/MAX Capital City
07.2007 - 01.2023
Senior Account Manager
Intermedia Communications
01.2002 - 06.2007
B.A. - Telecommunications, English- Creative Writing
Texas Tech University