Scott Shillinger
Pottstown,Pennsylvania
Summary
With a proven track record at H&F Tire Service, I excel in operations management and customer satisfaction, enhancing service department efficiency and team performance. Skilled in automotive diagnostics and fostering strong customer relations, I've significantly improved profitability and employee development, demonstrating unparalleled professionalism and time management.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Store Manager
H&F Tire Service
POTTSTOWN, Pennsylvania
06.1997 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
- Hired, trained, and supervised a team of automotive service technicians.
- Evaluated customer complaints and took corrective action when necessary.
- Implemented new methods to increase efficiency in the service department.
- Scheduled preventive maintenance services for customers according to manufacturer's recommendations.
- Recruited and trained new employees to meet job requirements.
Automotive Technician
Firestone Store
POTTSTOWN, Pennsylvania
06.1991 - 06.1996
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
Education
High School Diploma -
Center For The Arts And Technology
Phoenixville, PA06-1991
Skills
- Operations Management
- Automotive diagnostics
- Service department operations
- Vehicle Inspection
- Parts Ordering
- Customer Relations
- State and local regulations
- Customer Satisfaction
- Scheduling
- Employee Development
- Professionalism
- Time Management
Affiliations
In my spare time I enjoy hunting, fishing, camping, and riding motorcycles.
Accomplishments
Under my management my store has received multiple awards and certificates of recognition.
Certification
I currently hold a PA State inspection and PA Emission license. I'm also MACS certified in automotive air conditioning service.
Languages
English
Professional
Custom
I not only manage my store, but I also maintain my ability to work in the shop if needed. For example, if a technician were to call out sick and that day's schedule were full, I would jump in to perform scheduled work.
Timeline
Store Manager
H&F Tire Service
06.1997 - Current
Automotive Technician
Firestone Store
06.1991 - 06.1996
High School Diploma -
Center For The Arts And Technology
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