Scott Smeltzer

Developed business from ground up and prepared records and operations for smooth handover to new owners.

Operations and Management

• Enhanced operational performance developing effective business strategies, systems and procedures.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Managed daily operations of business, including hiring and training staff., Developing policies and procedures, preparing staff work schedules
• Executed performance reviews to encourage improved productivity for team members.

Sales and Marketing

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Determined pricing for products or services based on costs and competition.
• Created marketing campaigns to attract new customers.
• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
• Assisted with customer requests and answered questions to improve satisfaction.
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
• Managed sales presentations to promote product and brand benefits.

Financial

• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Developed strategic plans to increase profitability and efficiency.
• Analyzed financial statements and trends to manage cash flow and make business decisions.

Clients

• Analyzed client business needs and assisted in determining appropriate resources and strategies.
• Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
• Maintained relationships with existing clients by providing superior customer service.