Scott Smith
Franklin,VA
Summary
Highly motivated and proven leader in operations, with a track record of driving efficiency and achieving results. Skilled in optimizing processes, streamlining workflows, and implementing strategic initiatives to enhance productivity and profitability. Adept at leading cross-functional teams, fostering collaboration, and cultivating a positive work environment. Committed to delivering exceptional performance and exceeding organizational goals.
Overview
20
20
years of professional experience
Work History
Operations Lead
Target Distribution Center
05.2022 - Current
- Ensuring the staffing assignments for the day meets the business needs
- Taking over the duties and responsibilities of the operations manager when needed (when managers are off the floor)
- Ensuring production goals are hit or exceeded for the day
- Coaching team members
- Ensuring new hires are welcomed to the department and their onboarding and training in the department goes as smoothly as possible
- Communicate with upper management about any concerns about various issues that may arise
- Develop team members skills in order for them to advance in the company
- Perform standard of work audits on my team members everyday
- Create and use spreadsheets in excel to show various data for upper management
- Perform various other manual labor tasks to help the department such as moving pallets of freight, clearing any jams on the sorter or conveyor lines, and lifting and carrying freight
- Communicate with other departments in the building via radio when the need arises to ensure the freight makes it to outbound in a timely manner
ICQA team member
Target Distribution Center
02.2021 - 05.2022
- Performing Inbound dock audits
- EPP audits
- WIPS
- Bin accuracy
- Clearing the amnesty bins of full cartons and loose freight
- Helping the warehouse quality team with fulfilling labels and finding missing freight
- Solving problems ranging from vendor related issues to answering individual questions from team members
Warehouse worker
Target Distribution Center
09.2018 - 02.2021
- Utilize the Order picker to pick freight from the racks in a timely manner
- Use the Reach Truck to complete assigned duties such as placing full pallets of freight in the racks at various locations, and pulling empty pallets from the racks
- Ensuring the correct amount of freight is at the correct locations and adjusting the amount of freight at a location if needed using the computer
- Help to ensure the warehouse stays clean
Sales Associate
Home Depot
02.2018 - 09.2018
- Assisted customers with finding the specific product they were looking for and also answering questions about those products
- Certified on the following equipment: sit down forklift, reach truck, order picker, electric ladder
- Drive the forklift and reach truck on a daily basis at Home Depot
- Learned to be very safety conscious while working at Home Depot
Customer Service Associate
Lowes
03.2014 - 03.2016
- Provided outstanding customer service to the customers that were in my department
- Troubleshot lawn mowers and provided assistance and instructions for customers on how to fix broken lawn mowers
- Did general landscaping around their homes, and which pesticide to use for a particular pest
- Promoted to Pro Services associate in the commercial sales dept
- In July 2015
- Made contact and built relationships with our commercial sales customers, often including contractors
Owner
Website Designer
09.2007 - 01.2014
- Started and operated my own website design and computer upgrade and repair business
- Designed and coded various kinds of websites according to the customers requests
- Used front page, PHPnuke, Photoshop, and sometimes utilized MySQL databases for the PHPnuke websites
- Consulted customers on how to get traffic to their sites as well as giving technical assistance with adding/editing html code, graphics and general site maintenance
Tier One Support Agent
Dollar Tree Headquarters
09.2006 - 09.2007
- Responsible for answering inbound calls from the store managers and providing them with technical support and a quick resolution of issues with the computer network in the stores and various point of sale equipment
- Used HEAT call logging software to log the calls and to assign calls to the appropriate groups
- Promoted to senior tech in June 2007, responsible for placing service calls when a field technician needed to be dispatched to the stores
- Worked with the on-site technicians via telephone and PcAnywhere to quickly troubleshoot and resolve problems with the back office computer/server in each store
Software Technical Support Agent
Dell
05.2005 - 10.2005
- Answered inbound calls from customers and provided technical support for various software issues
- Promoted to the position of mentor in July 2005, providing technical assistance, coaching of technical support agents, taking escalation calls, and assisting the team supervisor when needed
- In August 2005 became a L2 technician, duties included reviewing QA audits with the technical support agents, taking escalation calls, providing coaching to the technical support agents, developing and implementing a plan of action for training and improving my team
Education
A.A.S. - Computer Science, Major in Information Technology
ECPI College of Technology
Virginia Beach, VA05.2001
Skills
- Operational Efficiency
- Motivational attitude
- Scheduling Coordination
- Workforce Management
- Performance monitoring
- Analytical Thinking
- Audit reporting
- Problem-Solving
References
Available upon request.
Timeline
Operations Lead
Target Distribution Center
05.2022 - Current
ICQA team member
Target Distribution Center
02.2021 - 05.2022
Warehouse worker
Target Distribution Center
09.2018 - 02.2021
Sales Associate
Home Depot
02.2018 - 09.2018
Customer Service Associate
Lowes
03.2014 - 03.2016
Owner
Website Designer
09.2007 - 01.2014
Tier One Support Agent
Dollar Tree Headquarters
09.2006 - 09.2007
Software Technical Support Agent
Dell
05.2005 - 10.2005
A.A.S. - Computer Science, Major in Information Technology
ECPI College of Technology
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