Scott Starr
Elwood,IN
Summary
Accomplished Operations Manager with a proven track record at Red Robin, excelling in logistics and supply chain management alongside superior conflict resolution abilities. Spearheaded operational improvements, enhancing productivity and customer satisfaction. Expert in policy implementation and inventory optimization, demonstrating a strategic approach to achieving and surpassing business goals.
Overview
6
6
years of professional experience
Work History
Manager of Operations
Red Robin
Noblesville, IN
06.2019 - 01.2025
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Investigated customer complaints related to product and service quality or delivery issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Planned delivery routing, team workflows, and promotional initiatives.
- Ensured compliance with industry regulations and maintained high standards of operational excellence.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented operational policies and procedures to enhance productivity.
- Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
Education
High School Diploma -
Buckeye South High
Tiltonsville, OH06-1989
Skills
- Logistics management
- Supply chain management
- Workflow optimization
- Documentation and reporting
- Analytical thinking
- Budget management
- Policy implementation
- Project management
- Employee training
- Quality assurance
- Goal setting
- Strategic planning
- Safety procedures
- Conflict resolution
- Problem-solving
- Risk management
- Customer service
- Inventory management
Timeline
Manager of Operations
Red Robin
06.2019 - 01.2025
High School Diploma -
Buckeye South High