Scott Tomaro
Steamboat Springs,CO
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
20
20
years of professional experience
Work History
Bicycle Service Technician
Orange Peel Bicycle Service
03.2021 - 01.2024
- Used accumulated Skills to service bikes of all makes and models
- Finished work within time constraints
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Manager
Steamboat Ski & Bike Kare
10.2019 - 06.2020
- Managed daily our high-end clientele to get them the products which were most appropriate for their riding styles and tastes
- Coordinated with all ordering and industry contacts
- Scheduled a staff of 12 with differing levels of proficiency
- Met with other management to coordinate the operation of the business as a whole.
Asst Service Manager/Lead Suspension Tech
Steamboat Ski & Bike Kare
06.2018 - 10.2019
- Managed our high-end clientele to get them the products which were most appropriate for their riding styles and tastes
- Performed service and repair for all types of suspension up to, and including all damper services necessary and custom tuning
- Coordinated day to day service operations.
Service Technician
Steamboat Ski & Bike Kare
03.2105 - 06.2018
- Became familiar with and serviced all makes, models and vintages of bicycles
- Performed suspension service as needed.
Instructor
Steamboat Ski Resort
11.2003 - 04.2018
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Boosted student proficiency by providing individualized support and targeted feedback.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
Education
Fairleigh Dickinson University
Madison, NJHunterdon Central Regional High School
Flemington, NJSkills
- Product knowledge
- Resourcefulness
- Team collaboration
- Organizational skills
- Critical thinking
Awards
Second Place for 'Best of The Boat' Best Bike Mechanic- 2020 Second Place for ‘Best of The Boat’ Best Bike Mechanic-2019 Runner Up for ‘Best of The Boat’ Best Bike Mechanic-2018 Trek Management Training @ Trek Headquarters- Madison WI-2019
Hobbies and Interests
- Bikes- all types and sizes
- Snowboards- Sometimes there is too much snow on the ground for bikes!
- Bikes, - well yes, bikes
- More Bikes- OK, we get it, you’re into bikes.
Trek certified manager training
Trained at Trek Bicycles headquarters to effectively, and efficiently manage day to day operations in a bicycle shop
Timeline
Service Technician
Steamboat Ski & Bike Kare
03.2105 - 06.2018
Bicycle Service Technician
Orange Peel Bicycle Service
03.2021 - 01.2024
Service Manager
Steamboat Ski & Bike Kare
10.2019 - 06.2020
Asst Service Manager/Lead Suspension Tech
Steamboat Ski & Bike Kare
06.2018 - 10.2019
Instructor
Steamboat Ski Resort
11.2003 - 04.2018
Fairleigh Dickinson University
Hunterdon Central Regional High School
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