Scott T'pring
NY,NY
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
14
14
years of professional experience
Work History
Principal Administrative Associate
NYC Department Of Environmental Protection
12.2022 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Implemented data-driven decision-making strategies, enabling more informed choices on operational matters.
- Performed research to collect and record industry data.
- Coordinated employee training programs that increased workforce skill levels and contributed to overall productivity.
- Mentored junior staff members to improve their skills and advance their careers within the organization.
- Established administrative work procedures to track staff's daily tasks.
- Learned and adapted quickly to new technology and software applications.
- Enhanced communication channels within the team by organizing regular meetings and providing comprehensive updates on project statuses.
- Managed filing system, entered data and completed other clerical tasks.
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Conducted performance evaluations for team members, providing constructive feedback to encourage professional growth.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
Clerical Associate 4
New York City Department Of Environmental Protection-Bureau Of Customer Services
11.2019 - 12.2022
- Provided customer support to plumbers and owners in the Boro-Office
- Compose Water, Sewer, Hydrant and Tap permits and payments for the city of New York
- Construct billing associated with meter change outs, meter reads, new meters and other adjustments
- Research City Tap and Sewer records updated and maintained records for DEP accounts
- Reviewed residential and commercial accounts to determine accuracy of information and conformity with New York City Board’s policies
- Performed mathematical computations required to calculate and determine the accuracy of charges for all types of water perm
- Prepared referrals in response to customer and plumbers’ inquiries and requests
- Prepped (RMP) Reimbursable Meter Program documents for approval
- Scanned all permits and related documents
- Analyzed plans and maps associated with water permits for approval
- Handled phone inquires of customer and plumber issues.
Clerical Associate 4
New York City Department of Environmental Protection-Bureau of Customer Services
01.2016 - 11.2019
- Inspection support /Billing
- Reviewed residential and commercial accounts to determine accuracy of information and conformity with New York City Board’s policies
- Performed mathematical computations required to calculate and determine the accuracy of charges for all billing types
- Triaged accounts in FOS System
- Composed referrals according to FOS System
- Processed and maintained weekly Spreadsheet records of DOA (Denial of access) Program
- Maintained records for water and sewer bills utilizing an automated system
- Prepared referrals in response to customer inquiries and requests
- Performed data analyses for customer accounts and performed billing adjustments as necessary
- Responded to emergency 311 storm water complaints; prepared referrals to dispatch emergency services.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Clerical Associate 4
New York City Department of Environmental Protection-Bureau of Customer Services
09.2013 - 01.2016
- Permit division/Casher
- Provide customer service to plumbers and owners in the Boor-Office
- Compose Water, Sewer, Hydrant and Tap permits and payments for the city of New York
- Construct billing associated with meter change outs, meter reads, new meters and other adjustments
- Research City Tap and Sewer records updated and maintained records for DEP accounts
- Reviewed residential and commercial accounts to determine accuracy of information and conformity with New York City Board’s policies
- Calculated fees in conjunction with issuing permits
- Prepared referrals in response to customer and plumbers’ inquiries and requests
- Prepped RMP program documents for approval
- Analyzed plans and maps associated with water permits for approval
- Provided customer with bills and balances of accounts and other related customer service inquires
- Processed checks of payment made to NYC Water Board with banking system
- Maintain records of all processed payments
- Balanced and maintained Cash Draw.
Clerical Associate 4
New York City Department of Environmental Protection-Bureau of Customer Services
03.2010 - 08.2013
- Inspection support /Virtual call center representative
- Reviewed residential and commercial accounts to determine accuracy of information and conformity with New York City Board’s policies
- Handled all Manhattan EMB (Election to Meter Billing)
- Maintained records for water and sewer bills utilizing an automated system
- Prepared referrals in response to customer inquiries and requests
- Assisted and Processed Inspectors with city IWN warning notices
- Prepared and updated violation documents for ECB Court
- Scanned documents
- Assisted customers with navigating through the online website
- Performed data analyses for customer accounts and performed billing adjustments as necessary
- Responded to emergency 311 storm water complaints; prepared referrals to dispatch emergency services.
Clerical Associate 4
New York City Department of Environmental Protection-Bureau of Customer Services
03.2010 - 08.2013
- Inspection support /Virtual call center representative
- Reviewed residential and commercial accounts to determine accuracy of information and conformity with New York City Board’s policies
- Processed all Manhattan EMB (Election to Meter Billing)
- Maintained records for water and sewer bills utilizing an automated system
- Prepared referrals in response to customer inquiries and requests
- Processed and Assisted Inspectors with city IWN warning notices
- Prepared and updated violation documents for ECB Court
- Scanned documents
- Assisted customers with navigating through DEP online website
- Performed data analyses for customer accounts, performed billing adjustments as necessary
- Responded to emergency 311 storm water complaints; prepared referrals to dispatch emergency services.
Education
West Side high school
College of New Rochelle-Psychology
New Rochelle, NY09.2010
Skills
- Proficient in Microsoft Word
- Excel and PowerPoint
- CIS
- Oasis
- BAPPS
- ACRIS
- Field Operation Systems (FOS)
- Umax water system
- Dept of Finance
- Property Shark New York State Divisions of Corporation
- Payroll Management System
- LexisNexis Accurint
- Q-Matic Suite
- Business Administration
Timeline
Principal Administrative Associate
NYC Department Of Environmental Protection
12.2022 - Current
Clerical Associate 4
New York City Department Of Environmental Protection-Bureau Of Customer Services
11.2019 - 12.2022
Clerical Associate 4
New York City Department of Environmental Protection-Bureau of Customer Services
01.2016 - 11.2019
Clerical Associate 4
New York City Department of Environmental Protection-Bureau of Customer Services
09.2013 - 01.2016
Clerical Associate 4
New York City Department of Environmental Protection-Bureau of Customer Services
03.2010 - 08.2013
Clerical Associate 4
New York City Department of Environmental Protection-Bureau of Customer Services
03.2010 - 08.2013
West Side high school
College of New Rochelle-Psychology
Similar Profiles
Martina AdamsMartina Adams
Clerical Associate IV at NYC Department of Environmental ProtectionClerical Associate IV at NYC Department of Environmental Protection
Erik KillenErik Killen
Sewage Treatment Worker at NYC Department of Environmental ProtectionSewage Treatment Worker at NYC Department of Environmental Protection
Mark SuttonMark Sutton
Watershed Maintainer at NYC Department of Environmental ProtectionWatershed Maintainer at NYC Department of Environmental Protection