Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.
Overview
9
9
years of professional experience
Work History
Clerical Associate
NYC Department Of Environmental Protection
10.2022 - Current
Reviewed files, records and other documents to obtain information to respond to requests.
Prepared and edited documents to produce precise, accurate and professional communication.
Edited and proofread documents for accuracy and completeness.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Collaborated with various departments to complete assigned tasks.
Input data into spreadsheets and databases.
Test Technician
Curtiss-Wright Sensors & Controls
04.2018 - 05.2020
Performed certification testing on sensors, valves and integral mechanical components for commercial and military aircraft utilizing computerized programs
Detected problems and initiated corrective actions to control identified non-conforming materials and products
Interpreted and followed electrical schematics and technical documents for each work order
Analyzed test results on defective units to determine root cause of failure and compare results with specifications
Engaged in continuous improvement activities to enhance testing efficiency
Performed preventative maintenance of equipment and systems.
Quality Control Inspector
Quadlogic Controls Corporation
04.2017 - 12.2017
Assisted in the development and implementation of program quality plans, programs and procedures utilizing statistical quality control metrics, lean manufacturing concepts, and six-sigma tools and analyses
Ensured performance and quality products conform to established company and regulatory standards
Reviewed, analyzed and reported on quality discrepancies related to assembly, process, mechanical and electrical systems
Investigated problems and developed disposition and corrective actions for recurring discrepancies.
Electronics Technician (Contract)
Jarvik Heart, Inc.
07.2016 - 09.2016
Fabricated various types of wire harnesses, panels and cables for artificial heart device with high precision
Performed tests on voltage and pressure, mechanical adjustments and product inspection prior to shipment
Updated production log to keep track of accurate part-process status and contribute to better inventory control
Complied with Good Manufacturing Practices, regulations, standards and instructions at all times.
LCD Panel Repair Technician
Lotus International Company
10.2015 - 04.2016
Performed comprehensive testing and inspections to diagnose each assigned unit's malfunctioning components
Conducted cost benefit analysis to determine if the subject unit would be optimal for repair or degradation
Refurbished, troubleshot and upgraded utilizing the complete LCD Repair Services to achieve resale conditions
Recovered residual value through the Harvesting Process and ensured all materials on degraded units are properly recycled and inventoried
Maintained electrical systems and equipment to warrant efficient operation and service
Provided hands-on training to new test technicians on company standards and performance guidelines.
LCD Panel Test Technician
Lotus International Company
07.2015 - 09.2015
Performed preliminary tests and recorded the model and serial numbers to ensure accountability
Delivered LCD panels and stereo systems to work stations meticulously.
Education
Bachelor of Science in Electrical Engineering -
Wayne State University, College of Engineering
Detroit, MI
12.2013
Associate in Applied Science in Electrical Technology -
Henry Ford Community College
Dearborn, MI
12.2011
Skills
Logix5000
Cyclone MAX
AutoCAD
Wiring Schematics
Electrical Troubleshooting
Electrical Soldering
Electrical Motors
Drafting Design
AC and DC Circuit
Hydraulics
Printing Circuit Board Design
Microsoft Office-Word, Excel, PowerPoint and Outlook
Computer Networking
Computer Hardware and Software Setup
Computer Maintenance
Timeline
Clerical Associate
NYC Department Of Environmental Protection
10.2022 - Current
Test Technician
Curtiss-Wright Sensors & Controls
04.2018 - 05.2020
Quality Control Inspector
Quadlogic Controls Corporation
04.2017 - 12.2017
Electronics Technician (Contract)
Jarvik Heart, Inc.
07.2016 - 09.2016
LCD Panel Repair Technician
Lotus International Company
10.2015 - 04.2016
LCD Panel Test Technician
Lotus International Company
07.2015 - 09.2015
Bachelor of Science in Electrical Engineering -
Wayne State University, College of Engineering
Associate in Applied Science in Electrical Technology -