The General Manager is responsible for a 24/7 complex operation and financial performance by providing direction and leadership to exempt and non-exempt associates at this facility. This position is responsible for developing and leading a team that will manage the employee performance, inventory, vendor, carrier, and customer relationships. This role is ultimately responsible for ensuring that orders are selected accurately and packed/shipped without damage for timely delivery. This position reports to the Director of Warehouse Operations.

Essential Duties & Responsibilities:

Operations Management

* Ensures operational procedures for executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy in place.
* Develops and manages a comprehensive strategy for the facility by shaping requirements, assessing deliverables and utilizing resources to help eliminate process problems.
* Plans long-term labor needs based on sales, forecasts and historical data
* Conducts analysis of workload compared to labor hours and equipment.
* Manages between 1-3 customers in the warehouse, typically Tier one customers and e-fulfillment customers.
* Typically manages 500,000 -1,000,000 + square feet of facilities and approximately 100 or more employees during non-peak times.
* Collaborates with teams from other facilities to share knowledge, problem solve

Financials

* Responsible for facility P&L and budget preparation.
* Audits all billing activity for accuracy. Properly signs and authorizes all purchase order requisitions, vouchers and customer billing.
* Ensures proper percentage of labor is charged to respective departments to ensure proper factoring is achieved to identify accurate productivity.
* Reports out on locations financial and operational performance.
* Conducts monthly review of aging for accounts receivable and works closely with the Director and Corporate office to recover balances in a timely fashion.
* Conducts annual review of customer contracts, determining and recommending annual increases to the Regional Vice-President and Director of Business
* Drives continuous improvements to safety, quality, cost and delivery while growing and expanding capabilities within the warehouse.

Employee Relations/Development

* Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information.
* Ensures proper staffing and support hiring for all facility operations.
* Ensures all new employees are properly on-boarded; completing required paperwork and following a structured training schedule.
* Produces and effectively communicates department goals and individual performance goals that ensure the facility achieves operational success.
* Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures
* Works with Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.
* Travels to other warehouses and participates in department or company meetings, as necessary
* Provides feedback, coaching, guidance, and recognition to enhance other's skill development.
* Plays an active role in employee development and talent selection.
* Acts as a role model for the department in support of corporate mission, vision, and values.
* Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and make recommendations and approve annual compensation increases.
* Exhibits a commitment to self-development by staying current on information, tools, and systems.

Safety and Security

* Implements safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA, FDA, AIB or ASI standards.
* Coordinates all alarm-monitoring systems and reviews sprinkler system testing.
* Ensures the safe, clean and efficient operation of the facility to meet service standards
* Actively supports and participates in all safety initiatives in the facility
* Performs safety observations to coach employees on safety procedures
* Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements

Requirements:

* Bachelor's degree in Supply Chain, Business or related field, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
* 10+ years' overall experience and experience in managing a 500,000+ sq ft warehouse/distribution center with total revenues up to 1m
* Experience with Warehouse Management Systems (Manhattan preferred)
* Working knowledge of Microsoft Office applications
* Working knowledge of warehouse / mechanical equipment
* Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary
* Ability to work in fast paced environment.
* Ability to handle changing priorities and use good judgment in stressful situations
* Experience with seasonal work forces is a plus, but not required.
* Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
* Excellent talent management and team building skills
* Excellent verbal, non-verbal, and written communication skills
* Excellent customer service skills specifically with external clients
* Excellent analytical and mathematical skills
* Bilingual English/Spanish preferred

Other:

* Must be on-call for alarm system or problems during off work hours
* Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
* Must be able to stand/walk for up to 10-12 hours.
* Lift and move totes up to 50 pounds.
* Regular bending, lifting, stretching and reaching both below the waist and above the head.
* Walking in the FC and around area with great frequency; facilities are over a quarter mile in length.
* Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.
* Will be required to travel as much as up to 70%

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid

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