Scott Wenzel
Flagler Beach,FL
Summary
Over 25 years of experience in the automotive industry, specializing as a Service Advisor. Proficient in Reynolds and Reynolds ERA Ignite system, with a strong track record in upselling and precise repair order estimation. Proven ability to boost customer satisfaction and contribute to revenue growth.
Overview
14
14
years of professional experience
Work History
Service Advisor
Gary Yeomans Honda
Daytona Beach, Florida
01.2019 - Current
- Coordinated with technicians to ensure timely completion of repairs.
- Upsold additional products or services when appropriate.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Achieved status of top sales advisor repeatedly, outpacing CSE expectations.
Senior Sales Agent
Interstate National Dealer Services
Huntersville, North Carolina
03.2015 - 12.2018
- Achieved promotion to leadership role, mentoring team members to enhance closing rates.
- Consistently surpassed sales benchmarks, driving revenue growth for the organization.
- Fostered customer satisfaction through effective problem resolution and exceptional service.
Service Advisor
AAA Car Care
Charlotte, NC
02.2014 - 12.2015
- Generated revenue growth through strategic upselling of retail services and precise repair order estimations.
- Conducted in-depth research on parts and labor costs to enhance accuracy of repair orders.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
Service Advisor
Frankel Acura
Hunt Valley, Maryland
04.2012 - 02.2015
- Managed 10 to 15 technicians, ensuring optimal performance and productivity.
- Consistently exceeded monthly sales quotas through effective upselling of retail services.
- Accountable for coding all warranty work to maintain accurate records.
- Increased company revenue by upselling additional retail services during customer interactions.
Education
Criminal Justice
Northern Virginia Community College
Annandale, VASkills
- Customer relationship management
- Upselling strategies
- Repair order estimation
- Strategic planning
- Reynolds and Reynolds ERA- Ignite expertise
- Automotive industry experience
- Communication and customer satisfaction
Timeline
Service Advisor
Gary Yeomans Honda
01.2019 - Current
Senior Sales Agent
Interstate National Dealer Services
03.2015 - 12.2018
Service Advisor
AAA Car Care
02.2014 - 12.2015
Service Advisor
Frankel Acura
04.2012 - 02.2015
Criminal Justice
Northern Virginia Community College