Scott Wood
Dover,NH
Summary
I am highly motivated and aim to contribute to my environment in a professional and positive way. With a strong interest and knowledge in supervising team members, customer service, and providing cost savings and increased profitability, I would like to further develop a career where I am able to utilize my skills and be a valued addition to a growing company's team. I have a mature and composed outlook and achieve outcomes in the face of challenging circumstances. Through my previous employment I have experience in managing people, operations, and vendors. I have planned and implemented tasks and initiatives that contribute to a team's capacity for delivering on broader organizational objectives. In conjunction with this, I have developed a sound understanding of work area expectations, provided training / coaching to other staff, contributed to productivity improvement processes, and maintained lasting work relationships with vendors. My experience using a range of computer systems assists me to research information, organize, and report results timely and accurately. Authorized to work in the US for any employer
Overview
27
27
years of professional experience
Work History
Grocery Manager
Shaw's Supermarket
New Hampshire
04.2001 - Current
- Undertaking daily operations of the grocery department including ordering, controlling costs, and maximizing profits.
- Exceeded all financial commitments consistently to contribute to the profitability of the store.
- Undertaking the scheduling and planning for the department and all sub-departments, including events and for the department and store.
- Working with customers/vendors through problem resolution and strengthening relations to build profits and return customers.
- Responsible for achieving goals for sales, labor, profits and losses, inventory levels, and all costs associated with the grocery department.
- Undertaking training and development of all associates within the grocery department.
- EVENING MANAGER, 7 YEARS
- Review and research of Profit and Loss statements to ensure proper accounting and identifying opportunities to increase sales and profitability through a variety of programs and reports, including tracking of credits and debits of inventory, daily operational costs, and identifying areas for loss control of inventory
- Undertaking day to day store management including training and coaching new associates, supporting staff to adhere to procedures and provide quality customer experiences and generate store sales in line with weekly and periodic goals.
- Maintaining and developing systems and processes that are designed to enhance the manner in which day to day operations are undertaken.
- Handling customers complaints and questions with a view to ensuring that any issues were understood, explored and resolved in a timely and sustained manner.
- Managing product ordering and inventory levels, undertaking stock control and movement, visual merchandising, profit management, purchasing and accounts, cost management, administration and continuous improvement.
- Adhering to company regulations and policies and OSHA regulations.
Manager
Enterprise Rent-A-Car
Rochester, NH
01.1999 - 01.2001
- Undertaking day to day store operations of the branch including all costs associated with running the branch and collection of rental fees current and past due.
- Handling customers complaints and questions with a view to ensuring that any issues were understood, explored and resolved in a timely and sustained manner.
- Building profits of the company through outside sales to surrounding businesses and ensuring all services provided met the expectations of their customers and provided growth of the branch from 40 vehicles in the fleet to 70.
- Maintained relationships with current clients with timely and sustained manner to problem resolution for clients and customers.
- Undertaking fleet control and rentals of 70 vehicles, rental promotions, profit management, budgeting, cost management, administration and continuous improvement and managing growth of fleet of vehicles.
Education
Bachelor's Degree - Business Administration in business
University of New Hampshire
Durham, NHSkills
- Data analysis
- Coaching
- Training
- Customer service
- Clients
- Microsoft Word
- Scheduling
- Operations
- Inventory
- Retail sales
- Cost Management
Additional Information
- CORE COMPETENCIES
- Provision of Internal / External Customer Service
- Using a Customer Care Approach to Maintain Engagement with Customers and Clients
- Responding to Complex Questions / Requests
- Dealing Calmly with Stressful Situations in a Fast-Paced Environment
- Working with Customers/Clients with Varying Levels of Communication
- Following A Strict Policy & Procedure Framework
- Providing Customer Resolutions in a Timely Manner
- Conducting Research of Profits and Losses Through a Variety of Reports and Reporting Through Both Oral and Written Processes.
- Achieving Financial Goals
- Working as Part of a Professional Team
- Advanced Computer Literacy
- Using Internal Systems for Data Analysis
- Managing Multiple Tasks Concurrently
- Orienting New Employees; Training & Coaching All Staff
- Promoting A Safe & Fair Workplace
- First Aid Certified/ First Responder
Timeline
Grocery Manager
Shaw's Supermarket
04.2001 - Current
Manager
Enterprise Rent-A-Car
01.1999 - 01.2001
Bachelor's Degree - Business Administration in business
University of New Hampshire