Summary
Overview
Work History
Education
Skills
About Me
Affiliations
Accomplishments
Certification
References
Timeline
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Scott Woodley

Scott Woodley

Branson,MO

Summary

To continue my career with a company, to be a strong and capable leader, and to continue a career path that will allow me to continue to grow and thrive.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Custom Programmer/Care Specialist Technician

Best Buy Custom Teams
Springfield, MO
07.2022 - 04.2024
  • On site and remotely lead and manage my team to complete jobs and tasks in a timely and professional manner
  • Implementing networking, home automation control, A/V control along with installation as needed
  • Worked closely with the Designer and current acting Project Manager to complete all required tasks, support them with walks and manage the team as needed.
  • Analyzed client requirements to create solutions for development projects.
  • Remotely monitored systems performance to diagnose issues related to hardware or software.
  • Collaborated with other teams to resolve issues and cover gaps in knowledge.
  • Researched new technologies, tools and techniques to enhance system capabilities.
  • Collaborated with other team members on cross-functional products to implement features within tight deadlines.
  • Provided technical support by troubleshooting customer problems related to software applications.

Geek Squad Double Agent/Home Theater

Best Buy
Branson, MO
01.2013 - 07.2022
  • As the only double agent for Branson, I was responsible for all aspects of Home Theater, Smart Home, Networking, & Repairing Scopes of Work
  • I was responsible for a 250-mile radius that included Missouri and Arkansas, since there was no custom installation team
  • I was responsible for leading my team to provide a geek squad and custom experience
  • I was responsible for vehicle maintenance, repair, upkeep, and inventory
  • I worked closely with the Branson store to correct orders, resolve inventory issues, lead coaching sessions for new hires, and work closely with management
  • As the double agent I was responsible for remotely leading Cadet's and other agents
  • While accomplishing these tasks, I consistently met and exceeded goal expectations and received positive client feedback.
  • Developed customer relationships and ensured satisfaction with services.
  • Upsold additional products or services when appropriate in order to meet sales goals.
  • Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.

Asset Protection Lead

Best Buy
Branson, MO
07.2012 - 03.2013
  • The company started a new program of taking away Asset Protection team and assigning one person to lead and supervise the entire store's Asset Protection program
  • As this person in the store, it was my responsibility to protect and maintain a safe, secure, and profitable place to work
  • I maintained the record keeping paperwork for training and accident reporting for employees
  • I spent certain hours of the week dedicated to teaching and coaching theft prevention and safety protocols
  • I oversaw maintaining the security checks for all work equipment (ladders, motorized equipment, trash compactors, and cardboard bailers), alarm systems, security equipment, and deactivation pads
  • I also partnered with other local retailers, city officials, & local law enforcement to bring awareness, build rapport and aid in preventing theft and accidents, and building local partnerships.
  • Maintained accurate records of investigations and incident reports.

Multi-Channel Sales Support Supervisor

Best Buy
Branson, MO
01.2013 - 01.2013
  • In the Branson store I was responsible for the front line of the store, this included Asset Protection, Customer Service, Front Lanes, & Back Office Lead
  • As well as the back of the store including Inventory, Merchandising, & Inventory Counts
  • I was responsible for coaching the employees, I was responsible for and leading the sales floor along with other Supervisors and Managers
  • Order Management System orders that needed special attention due to errors that included but are not limited to errors, not being completed, or inventory issues
  • At the time we had people answering incoming phone calls from customers interested in products, technology information, creating orders, or needing to speak to different departments. The goal was to make things more efficient for customers and to get them to the right place as well as help them with products in a timely manner.
  • Reviewed performance metrics regularly to measure success against goals set by management.
  • Supervised and evaluated performance of Support staff, providing training and feedback as necessary.

Account Manager and Legal Case Coordinator

Auto Master
Springdale, AR
09.2006 - 09.2008
  • As the account manager I remotely worked with several offices helping customers to maintain their finances, to be allowed to keep their accounts current and to prevent them from becoming delinquent
  • As the Legal Case Coordinator, I worked with customers remotely regarding getting payments and bringing their accounts out of delinquency by negotiating contracts with clients to maximize profitability.
  • If an agreement was not reached, then I would take legal action to recover the debt
  • I started with a list of clients with the expectation of increasing the list while traveling between Arkansas, Missouri, and Oklahoma for court proceedings when an arrangement could not be made.
  • Provided training and guidance to new Account Managers.

Education

High School Diploma -

Mineral Springs High School
Mineral Springs, AR
05.2002

Some College (No Degree) - X-Ray Technician/ Medical Services

University of Arkansas Community College
Hope, AR

Skills

  • Management/ Leadership
  • Communication
  • Project Management
  • Problem Analysis
  • Problem-Solving
  • Remote Team Management
  • Installation And Maintenance
  • Project Coordination
  • Client Relationship Development
  • Research Abilities
  • Testing, Repair, And Troubleshooting

About Me

  • I am a loving husband of 16 years and father of two (12 years and 9 years old).
  • My family comes first in anything I do, they are my responsibility and I strive to provide the best for them.
  • I love sports since I spent my school life playing them and still being involved with them as much as I can with my kids and personally playing them, being outside (camping, hiking, etc.), nature and animals have always been inspiring to me.
  • I have learned in my life time through family and friends that if you devote 100% to your goals then you can achieve anything as long as you work for them and never give up.
  • And most importantly you are never done learning.

Affiliations

  • Boys 5th-8th grade basketball coach through our local Recreation center, I try to incorporate love of sports into multiple aspects of my life
  • Member of a trivia team for the local Junior Auxiliary Charity.
  • Avid explorer, I love being outside, visiting new places, & selfishly trying to accomplish world travel.
  • The relationship I had with my father, being a mechanic, I thoroughly enjoy building, creating, & working with my hands.

Accomplishments

  • I received multiple awards and accolades in Geek Squad for Customer Satisfaction and Sales in the Home.
  • While working in the Best Buy store location, we reached the goal for a yearly Achievers award.

Certification

I hold multiple certifications with Savant Home Automation University and Atlona Technology Academy.

References

References available upon request.

Timeline

Custom Programmer/Care Specialist Technician

Best Buy Custom Teams
07.2022 - 04.2024

Geek Squad Double Agent/Home Theater

Best Buy
01.2013 - 07.2022

Multi-Channel Sales Support Supervisor

Best Buy
01.2013 - 01.2013

Asset Protection Lead

Best Buy
07.2012 - 03.2013

Account Manager and Legal Case Coordinator

Auto Master
09.2006 - 09.2008

High School Diploma -

Mineral Springs High School

Some College (No Degree) - X-Ray Technician/ Medical Services

University of Arkansas Community College
Scott Woodley