Scott Zeller
Operations Manager
Gilbert,AZ
Summary
Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Bowlero
09.2023 - Current
- Execute our marketing strategies to drive sales and capitalize on all business opportunities in our market area. This includes promoting leagues, open play bowling, and other relevant activities
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Manager
Brownstone International (Courier Systems INC)
07.2014 - 04.2021
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Rural Carrier Associate
United States Post Office
02.2007 - 06.2014
- Effectively communicated with local postmasters regarding any discrepancies or special requests encountered during daily deliveries.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Ensured timely delivery of priority packages, adhering to strict deadlines and quality standards.
- Distributed items on time and to correct locations for punctual, professional mail services.
Education
Associate of Science - Social Science
Pierce College
Puyallup, WA 05.2001 -
Skills
Performance monitoring
undefinedTimeline
Operations Manager
Bowlero
09.2023 - Current
Operations Manager
Brownstone International (Courier Systems INC)
07.2014 - 04.2021
Rural Carrier Associate
United States Post Office
02.2007 - 06.2014
Associate of Science - Social Science
Pierce College
05.2001 -
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