Scott Zody
Yukon,OK
Summary
With a proven track record at AT&T, I excel in telecommunications equipment and problem-solving, enhancing business development and customer satisfaction. Skilled in both hardware troubleshooting and fostering teamwork, I've significantly contributed to project success and efficiency improvements, showcasing a commitment to excellence and a knack for driving results.
Overview
20
20
years of professional experience
Work History
Customer Service Technician
AT&T
08.2011 - Current
- Assisted in business development efforts by identifying opportunities for expansion within assigned territory.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted regular site visits to evaluate performance, address concerns, and provide guidance for ongoing projects.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Meter Reader
Oklahoma Natural Gas
01.2010 - 06.2011
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
- Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
Assistant Store Manager
Discount Tire
08.2008 - 10.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Assistant Store Manager
Hibdon Tires Plus
03.2005 - 06.2008
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Associate of Applied Science - Police Science
Oklahoma State University-OKC
Oklahoma City, OKHigh School Diploma -
Putnam City Highschool
Oklahoma City, Ok05-2002
Skills
- Telecommunications equipment
- Installations and repairs
- Hardware troubleshooting
- Documentation and reporting
- Inventory management
- Service calls
- Troubleshooting methods
- Troubleshooting and diagnosis
- Attention to detail
- Teamwork and collaboration
- Problem-solving skills
- Problem resolution
Timeline
Customer Service Technician
AT&T
08.2011 - Current
Meter Reader
Oklahoma Natural Gas
01.2010 - 06.2011
Assistant Store Manager
Discount Tire
08.2008 - 10.2009
Assistant Store Manager
Hibdon Tires Plus
03.2005 - 06.2008
Associate of Applied Science - Police Science
Oklahoma State University-OKC
High School Diploma -
Putnam City Highschool
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