Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scott Jewsbury

Lynnwood,WA

Summary

Dynamic professional with extensive experience in customer service and staff training. Proven ability to resolve conflicts and ensure policy compliance effectively, driving customer satisfaction and team performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Tipsy Cow Burger Bar
Woodinville, Washington
01.2025 - Current
  • Supported customer service initiatives by addressing guest inquiries and complaints.
  • Ensured compliance with company policies through regular audits and checks.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.

Server

Tipsy Cow Burger Bar
Woodinville, Washington
08.2023 - 12.2024
  • Took customer orders accurately using point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.

Sales/Estimator

Sherpa Roofing and Construction
Woodinville , WA
02.2020 - 07.2023
  • Analyzed project specifications to create accurate cost estimates for clients.
  • Communicated with clients to clarify project details and address any concerns promptly.
  • Developed and maintained relationships with customers to ensure customer satisfaction.

Server

Four Seasons Hotels and Resorts
Hualalai, HI
06.2016 - 01.2020
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Provided excellent customer service to ensure satisfaction.

Education

MBA - Business

Webster University
St. Louis, MO
05-2010

Skills

  • Customer service
  • Staff training
  • Policy compliance
  • Conflict resolution
  • Cost estimation
  • Client communication
  • Relationship management

Certification

  • CMS (Court of Master Sommelier) Level 1

Timeline

Assistant General Manager

Tipsy Cow Burger Bar
01.2025 - Current

Server

Tipsy Cow Burger Bar
08.2023 - 12.2024

Sales/Estimator

Sherpa Roofing and Construction
02.2020 - 07.2023

Server

Four Seasons Hotels and Resorts
06.2016 - 01.2020

MBA - Business

Webster University

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