Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scott A. Miller

Caldwell,ID

Summary

High-achieving Comfort Advisor with proven sales background and demonstrated success in exceeding quotas. Builds immediate connections with customers and employs consultative techniques to achieve consistent sales. Highly knowledgeable about HVAC systems, products and service options, with exceptional diagnostic ability. Currently holds multiple Licenses and certifications.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Comfort Advisor

Arctic Air Inc.
03.2022 - Current
  • Monitoring weekly/monthly sales writing reports for Management.
  • Follows up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
  • Manages client correspondence, record tracking, and communications.
  • Consistently meeting or exceeding personal quotas.
  • Prepare pricing agreements and contracts to close sales.
  • Pursue existing and potential customers by phone, email and text message to generate leads and close sales.
  • Assists clients throughout sales process and provide after-sales support.
  • Help customers navigate choices such as services, options, terms, pricing, and availability.
  • Boost brand awareness, implemented promotional campaigns.
  • Research potential clients and markets to prepare for appointments.
  • Use consultative sales approach to understand and meet customer needs.
  • Delivers tailored presentations showcasing features such as energy efficiency advantages, unit quietness and control systems.
  • Manages paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
  • Contacts customers and prospects to generate new business to achieve company growth goals.
  • Set up new contracts for products and services and coordinate transition to installation team.
  • Consistently exceeds new sales growth quotas.
  • Leverages proven sales methods to increase revenue and surpass sales objectives.
  • Collaborate with management to obtain discount approvals and lock in more challenging sales.
  • Built strong referral pipeline from satisfied customers and reach out promptly to prospects.
  • Promotes high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Engage customers with friendly conversation to uncover needs and build trust.
  • Maintained closing rate over 55% with dedicated prospecting and exceptional customer relations skills.
  • Brand products through effective salesmanship and maintain long-term relationships with clients.

HVAC Technician

Arctic Air Inc.
09.2015 - 03.2022
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Supplied technical assistance to customers over phone using simple troubleshooting techniques.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Repaired and replaced heating and air conditioning systems for commercial customers.
  • Repaired and replaced motors, bearings and belts.
  • Filled out detailed work orders for each job completed.

General Handyman

Self Employed
06.2007 - 09.2015
  • Replace windows doors and siding to prevent drafts and air leaks and minimize energy costs.
  • Responded to maintenance requests with great speed and efficiency.
  • Performed minor wall repair, and installed drywall.
  • Installed cabinets and shelving units .
  • Removed and repaired carpet and wood flooring.
  • Diagnosed problems with mechanical and electrical systems and equipment.
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
  • Repaired leaking faucets, clogged toilets, and other equipment.
  • Rewired and replaced faulty electrical components.
  • Kept tool, material, and equipment inventory updated.
  • Positively engaged with customers and maintained professional appearance.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Installed lighting fixtures to improve lighting and increase energy efficiency.
  • Built and repaired decks, fences and sheds.
  • Executed tasks within time and budget constraints.
  • Removed trash and recyclables at end of project and disposed of items.
  • Optimized work with effective gathering of materials and supplies.
  • Assembled and installed new furniture for client's.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.

Education

Hvac Journeyman -

CWI
Nampa, ID
12.2020

High School Diploma -

Rigby High School
Rigby, ID
05.2000

Skills

  • Senior Service Technician
  • Sales Agreements
  • Client Satisfaction
  • Residential HVAC Design
  • Strong Customer Service
  • Active Listening Skills
  • Customer Loyalty
  • Customer Inquiries
  • Installation Schedules
  • Pricing Structures
  • Site Visits
  • Prospect Leads
  • Effective Customer Communication
  • Energy Conservation
  • Equipment Diagnostics
  • Sales Proposal
  • Customer Needs Assessments
  • System Specifications

Certification

  • Licensed Journeyman Hvac Technician - 09/2020 Hvac Journeyman 024874
  • Nate Certified - Gas Heating Installation/Service - 05/2019 Nate ID 8363137
  • EPA Universal Certified Esco Institute 05/2019 Certificate No. 1009062110630
  • Air Balancing Certification Idabo 12/2017 License #10247

Timeline

Comfort Advisor

Arctic Air Inc.
03.2022 - Current

HVAC Technician

Arctic Air Inc.
09.2015 - 03.2022

General Handyman

Self Employed
06.2007 - 09.2015

Hvac Journeyman -

CWI

High School Diploma -

Rigby High School

Similar Profiles

CREATE PROFILE
Scott A. Miller