Kyle Linck
Hampstead,NH
Summary
Results-driven Sales Professional with extensive experience in residential HVAC. Generated $9 million in installed revenue through strategic customer partnerships and tailored solutions that meet client needs. Committed to exceeding expectations and delivering value through exceptional service.
Overview
1
1
Certification
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Comfort Advisor
Residential Hvac company
, MA
11.2023 - Current
- Conducted in-home consultations to identify optimal HVAC solutions tailored to customer needs and preferences.
- Recommended appropriate HVAC solutions based on customer requirements and budget.
- Guided customers in selecting HVAC systems aligned with budget, lifestyle, and home specifications for improved satisfaction.
- Articulated product features and benefits during sales presentations to enhance customer understanding and confidence.
- Built strong relationships with customers through effective communication and trust-building efforts.
- Owned customer project from sales presentation through equipment installation and follow-up visits and calls to verify full satisfaction.
- Built customer rapport to sell right products and services to confident and informed buyers and negotiated and closed sales.
- Participated in continuous training sessions to stay updated on industry trends and technologies.
Lead Hvac Technician and Service manager
Nextgen Aire
Amesbury, Massachusetts
09.2022 - 10.2023
- Led a team of HVAC technicians to ensure efficient and high-quality service delivery
- Resulting in an increase in customer satisfaction ratings.
- Supervised and coordinated a team of HVAC technicians, ensuring timely completion of
- Service calls and projects while maintaining high-quality standards.
- Coordinated and supervised the repair, and maintenance of HVAC systems for residential
- Properties, ensuring compliance with safety and quality standards.
- Implemented preventive maintenance programs, conducting regular inspections and
- Identifying potential issues, resulting in decreased equipment downtime and increased
- Customer satisfaction.
- Streamlined service operations by implementing efficient process systems, resulting in a
- Increase in thorough assessment and customer satisfaction.
- Led training programs for technicians on the latest HVAC safety procedures and company
- Processes enhancing team skills and reducing on-the-job accidents.
- Trained and mentored technicians on best practices, safety procedures, and technical skills
- Fostering a collaborative and high-performing work environment.
- Assessed KPI metrics for technicians and executed follow through plans for progression
- Handled recall issues promptly to ensure customer safety and satisfaction.
- Installed and configured a range of City-multi systems and hydronic boilers for optimal performance.
- Unitary systems
- Developed and maintained strong customer relationships through effective communication
- And problem-solving, resulting in an increase in customer retention and positive reviews
- Efficient service delivery to clients.
Hvac service tech
Ambient temperature corporation
newburyport
03.2021 - 11.2021
- Executed preventive maintenance tasks on HVAC systems, optimizing functionality and minimizing risk of breakdowns.
- Minimizing chances of HVAC equipment malfunctions.
- Executed preventive maintenance tasks on HVAC systems, ensuring optimal functionality
- Conducted thorough inspections of HVAC systems, identifying potential problems and recommending system improvements for enhanced energy efficiency.
- Collaborated with a team of technicians to install and commission new HVAC units, adhering
- To industry standards and customer specifications, deliver high-quality and reliable heating
- And cooling solutions.
Lead Hvac Technician
Cummings Properties
Beverly
05.2013 - 01.2021
- Serviced commercial heating and cooling systems.
- Cultivated strong client relationships through exceptional customer service, ensuring satisfaction and loyalty.
- Performed systems maintenance and diagnostics.
- Experience with commercial scale B.A.C cooling towers and high efficiency commercial
- Ensured compliance with the Massachusetts Electrical Code during installations.
- Managed and maintained industrial package units, unitary equipment, and steam-based
- Supported system operations to enhance functionality and reliability.
- Proficient in sheet metal fabrication and installation, refrigeration recovery, and compressor
- Executed equipment change outs for efficient operations.
- Skilled in electrical wiring, lighting installs, electrical safety, and Massachusetts Electrical
- Code requirements.
- Boiler systems (e.g., Lochinvar, Burnham, Cleaver Brooks etc.)
- Metasys Building automation systems.
- Well versed in SOP for diagnostic repair and recommissioning of a wide range of equipment.
- Highly versed in manufacturing specific target parameters & utilization on proper instruments
- To attain the noted values.
Education
Heating, Ventilation, Air Conditioning and Refrigeration Engineering - Technology/Technician
Whittier Regional Voc. technical High School
Haverhill, MA 09.2009 - 05.2013
Skills
- HVAC system installation
- HVAC diagnostics and repair
- HVAC safety standards
- HVAC compliance and code regulations
- Preventive maintenance
- Ductwork installation
- System Design
- Manual J,S & D
- HVAC commissioning
- Residential HVAC service management
- Training and mentoring technicians
- KPI assessment
- Conflict resolution
- Customer service
- Customer focus
- Effective communication
- Customer engagement
- Trust building
- Relationship building
- Negotiation techniques
- Product knowledge training
- Sales strategy
- HVAC sales tools
- Solution-based selling
- Product demonstration
- Product recommendation
- Customer objection resolution
- Post-sale communication
- Customer follow-up
- Service warranty management
- Customer issue resolution
- Work order prioritization
- Time management
- Problem-solving mindset
- Continuous learner
- Ethical integrity
- CRM software
- Post-sale communication
- Product knowledge training
- Continually exceeding sales goals
Certification
- CFC 608 Universal, Certification for safe handling of refrigerants and Fundamental understanding of various equipment
- OSHA 30
- NFPA Hot works
Timeline
Comfort Advisor
Residential Hvac company
11.2023 - Current
Lead Hvac Technician and Service manager
Nextgen Aire
09.2022 - 10.2023
Hvac service tech
Ambient temperature corporation
03.2021 - 11.2021
Lead Hvac Technician
Cummings Properties
05.2013 - 01.2021
Heating, Ventilation, Air Conditioning and Refrigeration Engineering - Technology/Technician
Whittier Regional Voc. technical High School
09.2009 - 05.2013