Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Timeline
Generic

Scott Badie

duluth

Summary

Enthusiastic and dedicated individual with a strong desire to secure a managerial position. Committed to fostering teamwork and driving positive change within a department to cultivate high-achieving individuals. Known for innovative problem-solving skills and a proven track record in technical management and support.

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.

Overview

23
23
years of professional experience

Work History

Quality Assurance Specialist

Convergint Technologies LLC
06.2022 - Current
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
  • Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.

Security Specialist

Convergint Technologies
04.2016 - 06.2022
  • Maintained and serviced access control and camera systems
  • Trained and coached new technicians
  • Wrote proposals and quotes for new business and projects
  • Interpret schematics and floor plans for new business and projects
  • Assisted in the construction of Security Operation Centers
  • Completed projects for customers such as Delta Airlines, Southwest Airlines, Georgia Department of Transportation, Comcast, Morgan and Stanley, and Clayton Water Authority

Foreman of Radio Communications

MARTA
11.2010 - 04.2016
  • Charge with Improving operating conditions of buildings and equipment by initiating solid practices and procedures
  • Analyze needs and selected appropriate personnel
  • Maintained information on new technology and trends
  • Conveyed and iterated the importance of teamwork
  • Built credibility, established rapport and maintain communication with internal customers
  • Ensure inspections, maintenance, and service are performed in accordance with applicable procedures
  • Ensure best maintenance practices and standards are implemented
  • Facilitates monthly meetings and projections of goals

Project Support Engineer

Diebold Incorporated
02.2005 - 11.2010
  • Developed process to improve logistics management
  • Trained and developed a team of customer service engineers
  • Performed quality control inspections
  • Developed cost saving initiatives for returning parts
  • Promoted initiatives that amplified teamwork

Senior Customer Service Engineer

Diebold
07.2001 - 02.2005
  • Service and maintained all electronic security products
  • Serviced and maintained ATM's
  • Trained and instructed customers via site presentations
  • Served Team Leader for Metro Atlanta Electronic Security Products

Education

Bachelor of Science - Technology Management

DeVry University
Atlanta, GA
10.2010

Associate of Science - Electronics

DeVry University
Atlanta, GA
10.1989

Skills

  • Project Management
  • Employee Development
  • Maintenance Management
  • Logistics Management
  • Teamwork, Problem Resolution, and Client Retention
  • Experience with several access control systems such as C-Cure, ProWatch, Honeywell, AMAG, S2, Lenel, and Genetec
  • Detail-oriented
  • Quality assurance
  • Problem-solving skills
  • Analytical thinking

Awards

Convergint -TCB Award2/21/23, Convergint -TCB Award8/16/19, Diebold -Outstanding Customer Satisfaction1/7/2008, MARTA- Certificate of Recognition9/17/11

Accomplishments

Awards:

Convergint -TCB Award 2/21/23

Convergint -TCB Award 8/16/19

Diebold -Outstanding Customer Satisfaction 1/7/2008

MARTA- Certificate of Recognition 9/17/11

Volunteer-experience Clearwater Pointe HOA Board of Directors - President 10 years

Timeline

Quality Assurance Specialist

Convergint Technologies LLC
06.2022 - Current

Security Specialist

Convergint Technologies
04.2016 - 06.2022

Foreman of Radio Communications

MARTA
11.2010 - 04.2016

Project Support Engineer

Diebold Incorporated
02.2005 - 11.2010

Senior Customer Service Engineer

Diebold
07.2001 - 02.2005

Associate of Science - Electronics

DeVry University

Bachelor of Science - Technology Management

DeVry University

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Scott Badie