SCOTT C. STILLMAN
Customer Service. Sales
Natchez,MS
Summary
Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process.t Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
44
44
years of professional experience
1
1
year of post-secondary education
Work History
LOAN
06.2009 - Current
- CARE FOR AGING PARENTS IN THEIR HOME BOTH NOW DECEASED
Mortgage Loan Specialist
THE ECHELON GROUP
10.2020 - 02.2021
- Worked with underwriters to fix application problems and resolve issues.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Proactively identified solutions for customers experiencing credit issues.
Sales Associate
Modern Carpets
02.2004 - 06.2009
- Built relationships with customers and community to promote long term business growth.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Solved customer challenges by offering relevant products and services.
- Stayed current on company offerings and industry trends.
- Engaged with customers to build rapport and loyalty.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Engaged with customers to effectively build rapport and lasting relationships.
- Presented professional image consistent with company's brand values.
- Quoted prices, credit terms and other bid specifications.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Co-Manager
The Big Screen Store Buckhead
07.2002 - 02.2004
Sales Associate/Assistant Floor Management
HiFi Buys
10.1998 - 07.2002
- In home audio video consultant.
Modern Holding Company
02.1990 - 10.1998
- Wholesale sales floor and wall covering
Realtor Residential
Realty Associates
09.1986 - 12.1989
- Commercial Farm
- Property Management Residential pp
Manager
Comedy Zone “8
12.1984 - 09.1986
- Located, opened and managed Comedy Club throughout the southeast.
Copyright Manager
Picalic Group
11.1978 - 12.1984
Education
Secondary - Mass Communication Business Administration
The Lovett School, University of GA, Middle Tennessee State University
01.2023 - 12.2023
BS - Recording Industry Management, Mass Communications, Business Administration
Skills
- RELATED SKILLS
- Strong organizational and detail-oriented skills
- Well regarded for interpersonal, written and oral communication skills
- Effectively handle multiple tasks simultaneously
- Complex Problem-Solving
- Loan Operations
- Social Perceptiveness
- Learning Strategies
- Time Management
- Reading Comprehension
- Client Service
- Client Interviews
- Real Estate Title Concepts
- Commercial Real Estate
- Customer Needs Assessments
- Oral and Written Comprehension
- Cash Reconciliation
- Closing Schedules
Additional Information
- (Monday through Friday.
- Further references upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Secondary - Mass Communication Business Administration
The Lovett School, University of GA, Middle Tennessee State University
01.2023 - 12.2023
Mortgage Loan Specialist
THE ECHELON GROUP
10.2020 - 02.2021
LOAN
06.2009 - Current
Sales Associate
Modern Carpets
02.2004 - 06.2009
Co-Manager
The Big Screen Store Buckhead
07.2002 - 02.2004
Sales Associate/Assistant Floor Management
HiFi Buys
10.1998 - 07.2002
Modern Holding Company
02.1990 - 10.1998
Realtor Residential
Realty Associates
09.1986 - 12.1989
Manager
Comedy Zone “8
12.1984 - 09.1986
Copyright Manager
Picalic Group
11.1978 - 12.1984
BS - Recording Industry Management, Mass Communications, Business Administration
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