Scott J Greiber
Evansville
Summary
Results-driven professional with a proven track record at Cummins Emission Solutions, excelling in quality assurance and process improvement. Skilled in data analysis and conflict management, I led calibration activities and enhanced project outcomes, achieving high customer satisfaction and operational efficiency. Adept at training teams and fostering collaboration for success.
Overview
13
13
years of professional experience
Work History
Quality Associate
Cummins Emission Solutions
Stoughton
11.2021 - Current
- Executed quality control and assurance processes, ensuring compliance with standards.
- Facilitated monthly calibration activities, documenting project progress through regular check-ins.
- Partnered on process improvement and UAT projects to enhance overall quality.
Casualty Claims Adjuster & SIU Investigator
American Family Insurance
Madison
07.2016 - 11.2021
- Managed 90 open claims monthly, including 20% complex cases and 10% serious injuries; handled 15 subrogation arbitration reviews.
- Managed 30 open fraud claims monthly, conducted investigations, and escalated cases to legal or field investigators.
- Achieved above-average customer satisfaction ratings by effectively resolving conflicts.
Retail Wireless Consultant & Sales Manager
Quality Cellular & AMS
Madison
07.2014 - 07.2016
- Achieved highest customer satisfaction scores across stores, contributing to above-average retention through effective consultative selling.
- Trained 20+ employees on consultative sales process and product knowledge, ensuring consistent service quality across multiple locations.
- Provided remote technical support and customer training, improving user proficiency and overall satisfaction.
New Car Sales, Internet Sales, Website & Social Media Specialist
East Madison Toyota
Madison
05.2013 - 07.2014
- Developed Facebook posts to boost engagement and discussions about concept vehicles and features, leading to a 20% increase in online interactions; followed up on online leads via phone, text, and email, converting 15% of inquiries into sales.
- Produced vehicle photography and promotional videos for YouTube, managing website content to enhance online engagement and drive sales.
- Delivered in-depth product expertise to support sales team, enhancing customer understanding of Toyota vehicle features.
Education
Bachelor of Science (B.S.) - Business Administration
University of Wisconsin Platteville
Platteville, WI01.2006
Skills
- Project Management
- Process Improvement
- Data Analysis
- UAT
- Maximo
- Pivot Tables
- Software Troubleshooting
- Microsoft Office Suite
- Leadership
- Training
- Supervising Teams
- Mentoring
- Communication
- Negotiation
- Conflict Management
- Organizational Skills
- Time Management
Timeline
Quality Associate
Cummins Emission Solutions
11.2021 - Current
Casualty Claims Adjuster & SIU Investigator
American Family Insurance
07.2016 - 11.2021
Retail Wireless Consultant & Sales Manager
Quality Cellular & AMS
07.2014 - 07.2016
New Car Sales, Internet Sales, Website & Social Media Specialist
East Madison Toyota
05.2013 - 07.2014
Bachelor of Science (B.S.) - Business Administration
University of Wisconsin Platteville