Scottie Gibbons
Jonesboro,GA
Summary
Detail-oriented and adaptable professional with over eight years of experience in customer service, sales, hospitality, and financial operations. Proven ability to manage accounts, reconcile financial transactions, and resolve billing discrepancies while maintaining a strong focus on accuracy and efficiency. Thrives in fast-paced, team-oriented environments, leveraging problem-solving skills and attention to detail to drive results. Adept at fostering positive customer relationships and collaborating with cross-functional teams to ensure seamless financial operations. Currently pursuing a B.A. in Advertising and Branding at SCAD, bringing a strategic and analytical approach to financial management. Excited about opportunities to contribute to a dynamic team and support organizational success through strong financial and operational expertise. Organized hospitality professional with a dynamic attitude and a strong desire to serve the public.
Overview
8
8
years of professional experience
Work History
Night Auditor
W Atlanta
08.2022 - Current
- Reconcile daily revenue transactions and balance financial records with 99% accuracy, ensuring compliance with accounting standards
- Identify and resolve discrepancies in room rates, payments, and guest accounts, preventing financial losses
- Process guest inquiries regarding billing and charge disputes, providing clear and timely resolutions
- Maintain internal controls over revenues, expenses, assets, and liabilities to support financial integrity
Universal Banker
SunTrust (now Truist)
08.2021 - 09.2022
- Managed customer accounts, processed financial transactions, and resolved account discrepancies
- Opened new accounts and ensured compliance with financial regulations
- Collaborated with internal teams to address billing disputes and financial discrepancies, improving customer satisfaction
- Advised clients on financial solutions, enhancing their banking experience
Lead Sales Associate
PetSmart
01.2017 - 08.2021
- Handled cash management, sales reporting, and inventory reconciliation to ensure accurate financial tracking
- Trained and mentored new team members, reinforcing compliance with financial policies and operational standards
- Assisted in creating promotional materials and pricing adjustments, optimizing sales performance
Education
Bachelor of Arts - Advertising and Branding
Savannah College of Art And Design
Atlanta, GA03.2025
High school or equivalent -
Mundy's Mill High School
Jonesboro, GA01.2016
Associate of Arts - Graphic Design
Miami International University of Art And Design
Miami, FLSkills
Financial and Accounting
- Accounts reconciliation and revenue tracking
- Discrepancy resolution and internal controls
- Financial reporting and compliance
Customer Service and Communication
- Handling billing inquiries and dispute resolution
- Strong interpersonal and client relationship skills
- Ability to explain financial matters clearly
Technical and analytical
- Proficiency in the Microsoft Office Suite (Excel, Word, Outlook)
- Data accuracy and attention to detail
- Time management and organizational skills
Leadership and team collaboration
- Team-oriented mindset with a proactive approach
- Ability to train and mentor team members
- Adaptability in fast-paced environments
Education
true
Timeline
Night Auditor
W Atlanta
08.2022 - Current
Universal Banker
SunTrust (now Truist)
08.2021 - 09.2022
Lead Sales Associate
PetSmart
01.2017 - 08.2021
Bachelor of Arts - Advertising and Branding
Savannah College of Art And Design
High school or equivalent -
Mundy's Mill High School
Associate of Arts - Graphic Design
Miami International University of Art And Design
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