Scottie Hacker
Salt Lake City
Summary
I understand the importance of merchandise as an outlet for people to showcase their personalities. I'm excited to use the skills I've developed to grow with a company that encourages their team to be their true selves!
Overview
5
5
years of professional experience
Work History
Assistant Manager
Claires Stores Inc
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Merchandised based on corporate planning.
- Piercing
Seasonal Event Merchandise Associate
Huge Brands/Spilt Ink
01.2021 - Current
- Transported, merchandised and sold retail merchandise for a variety of events including Comic Conventions, Pride Festivals and music festivals.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, event information, and pricing.
- Important to note: I am an independent contractor with Huge Brands and have the ability to choose when/where to work. Events are typically 3-4 times per year and will not impede on any scheduled shifts with my primary employer.
Customer Service Representative
Clark Planetarium
01.2024 - 10.2025
- Rotated different service duties including retail sales in the gift shop, ticket sales for programming and janitorial duties throughout.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
Spirit Halloween Super Store
09.2023 - 11.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- As Spirit is a seasonal store, I assisted with store set up and tear down.
Education
High School Diploma -
West High School
Salt Lake City, Ut.06-2025
Skills
- Customer service
- Merchandising
- Money handling
- Team leadership
- Decision-making
- Customer rapport
Timeline
Assistant Manager
Claires Stores Inc
11.2024 - Current
Customer Service Representative
Clark Planetarium
01.2024 - 10.2025
Retail Sales Associate
Spirit Halloween Super Store
09.2023 - 11.2024
Seasonal Event Merchandise Associate
Huge Brands/Spilt Ink
01.2021 - Current
High School Diploma -
West High School
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