Dynamic Training Technician with extensive experience at the Defense Contract Audit Agency, excelling in learning management system optimization and curriculum development. Proven ability to enhance training efficiency and support educators through innovative content strategies. Skilled in audio-visual technology and adept at fostering collaboration, ensuring impactful learning experiences.
Served as LMS Content Development (Content Owner), performs Content Owner functions and learning management system knowledge to archive, migrate, and update courseware, resources, and assessments in the LMS system
Ensured efficient training management through training and learning management system (LMS) support
Initiated auditor new hire Defense Acquisition Workforce Improvement Act (DAWIA) status in LMS, tracks auditor progress and updates DAWIA levels as milestones are met
Updated and identifies roles of new hires and assigns all mandatory courses
Assists Training Support Officer and Training Coordinators at all levels with administrative and logistical support for assigned courses
Issues CAC cards and conducts CAC inspections via RAPIDS to verify certificates are accurate
Coordinates with instructor to set up classroom and communicate course schedules and class information to students
Assisting instructors for assigned courses with classroom setup
Assisting with onboarding orientation training sessions
Providing support for Real-time Automated Personnel Identification System (RAPIDS) workstation and administration of Common Access Card (CAC) issuance
Planning and managing system configurations for RAPIDS hardware and software needs
Evaluating, analyzing, planning and implementing RAPIDS hardware and software changes
Managing integration and implementation of approved authentication measures for RAPIDS users
Managing and troubleshooting classroom audio and visual system
Managing and troubleshooting classroom cameras and VTC system
Educational Technician
Teaching Excellence in Academia Non-Profit
Decatur, United States
10.2018 - 03.2024
Maintains the Learning Management System daily, ensures the agency training is properly updated while ensuring curriculum remains current and relevant to students' needs
Facilitated professional development workshops for educators, fostering a culture of collaboration and growth
Streamlined content delivery processes by creating reusable templates and resources for lesson planning
Continuously evaluated and refined instructional strategies based on student feedback, ensuring a dynamic and engaging learning experience for all participants
Provided training and support to educators on the use of instructional technology, promoting effective integration in the classroom, under the supervision of the Senior ISS
Maintained computerized status logs of work, providing updates on all computerized records as required
Extensive experience with Microsoft Office Software (Word, Excel, PowerPoint, and Project)
Expert knowledge in RAPIDS CAC processing to capture uniquely identifying characteristics
These characteristics may include, but are not limited to, digital photographs and fingerprints
Supervisor: Marcus Fisher ((404)484-9616)
Okay to contact this Supervisor: Yes
Instructional System Specialist (ISS)
Turbo Consulting w/ FBI
Arlington, United States
08.2014 - 09.2018
Perform routine and technical instructional assignments for the FBI agency including 'Face to Face' and Virtual classes projects, under the supervision of the Senior ISS
Maintained computerized status logs of work, providing updates on all virtual courses as required
Ability to present clear and concise information consistent with the targeted audience including ability to brief upper-level management
Extensive experience with Lectoria, Canvas, Microsoft Office Software (Word, Excel, PowerPoint, and Project); Knowledge of SharePoint as Content Manager
Education
Master's degree - Education in Instructional Technology