Summary
Overview
Work History
Education
Skills
Timeline
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S. Danielle Schooler

Burlington,WA

Summary

Motivated professional with a strong commitment to delivering top-tier performance. Possessing exceptional leadership and motivational skills, prioritizing customer satisfaction above all else. Adhering to regulatory guidelines and participating in training initiatives, consistently maximizing quality assurance. Unwavering dedication to customer satisfaction enables the building of productive relationships, effective resolution of complex issues, and fostering of long-term customer loyalty.

Overview

16
16
years of professional experience

Work History

Certified Service Adviser

Bellingham Nissan
07.2024 - Current
  • Implemented time-saving strategies that allowed for a more efficient workflow within the service department.
  • Maintained a high level of client retention with proactive follow-ups and excellent customer care.
  • Developed loyal customer relationships through genuine rapport-building efforts and a commitment to delivering exceptional service experiences.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Operations Manager

Camping World RV Sales
08.2023 - 05.2024
  • Evaluate daily work orders assign staff to appropriate work.
  • Manage work order flow through 20 bay repair shop with 16 technicians
  • Accurate reporting of all work completed.
  • Employee time management, with work flow optimization.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Disaster Case Manager

Salvation Army
09.2022 - 06.2023
  • Provide direct case management services to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services
  • Maintain accurate case files for individuals and families. Maintain confidentiality. Develop and maintain accurate case files to expedite emergency claims

Warranty administrator/service advisor

Halterman's RV sales
05.2022 - 09.2022
  • Facilitated and maintained warranty claims for 2 locations
  • Making customer service appointments, working with customers, including scheduling appointments, review documents, collecting payments, problem solving.
  • Following work orders through the repair shop, making sure all work is done to customers satisfaction and per warranty guidelines
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.

Warranty manager

Camping World RV Sales
09.2008 - 05.2022
  • Responsible for filing authorizations and claims totaling over $8,000,000 through all RV manufacturers associated with my location
  • Train new warranty administrators and advisors in warranty policies and requirements with each manufacturer
  • Inspection of new RVs directly from the manufacturers for damages, missing items, and defects efficiently, accurately, and in a timely manner
  • Manage warranty for multiple locations.
  • Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.

Education

Diploma -

Burlington-Edison High School
01-1998

Skills

  • Account maintenance
  • Verbal and written communication
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Windows 10
  • Staff training and supervision
  • Data Reporting
  • Customer Service
  • Process Improvement
  • Workflow Optimization
  • Document Control
  • Performance monitoring

Timeline

Certified Service Adviser

Bellingham Nissan
07.2024 - Current

Operations Manager

Camping World RV Sales
08.2023 - 05.2024

Disaster Case Manager

Salvation Army
09.2022 - 06.2023

Warranty administrator/service advisor

Halterman's RV sales
05.2022 - 09.2022

Warranty manager

Camping World RV Sales
09.2008 - 05.2022

Diploma -

Burlington-Edison High School

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S. Danielle Schooler