Charles Park
Philadelphia,PA
Summary
Tech professional with a proven record of driving growth through consultative sales and superior client service. Managed a $5M annual book of business, consistently achieving revenue retention and product adoption in competitive SaaS environments. Adaptable to new technologies, translating data into actionable strategies. Enhanced leadership and growth execution through mentorship under a recognized industry leader, strengthening strategic thinking and sales discipline.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Account Advisor
Zillow
Remote
08.2021 - 02.2026
- Managed a high-value book of business generating ~$4.8M+ in annual recurring revenue.
- Consistently achieved and exceeded quotas, retention targets, and product adoption goals within a fast-paced SaaS sales environment.
- Advised up to 100 active clients simultaneously, providing strategic guidance on marketing performance, listing strategy, and ROI optimization.
- Conducted virtual and in-person business reviews to strengthen relationships and identify growth opportunities for long-term success.
- Acted as a consultative partner to clients by analyzing listing forecasts, market trends, and performance to improve conversion.
- Drove upsells and renewals by promoting ShowingTime+ solutions and aligning product offerings with client objectives.
- Maintained strong pipeline and account organization through CRM tools (e.g., Salesforce), balancing high activity volume with personalized client engagement.
- Collaborated with sales, leadership, and product teams to enhance customer experience and streamline operational processes.
Client Success Team Lead
Goliath Technologies LP
Philadelphia, PA
03.2020 - 07.2021
- Developed and implemented client success strategies that increased customer retention and satisfaction rates by 70%.
- Led team of client success managers, overseeing performance and providing coaching to foster a customer-centric culture.
- Achieved remarkable results in revenue generation, securing over $1.1 million dollars through successful retention and renewal sales, as well as effective cross-selling and upselling tactics.
- Collaborated with cross-functional teams to streamline onboarding and implementation of new clients, reducing implementation time by 20%.
Customer Success Manager
IntuitSolutions
Philadelphia, PA
01.2018 - 03.2020
- Achieved remarkable revenue generation, contributing to an estimated 35% of the company's total net income.
- Managed high-volume clients with complex scopes while nurturing long-term partnerships with smaller clients and their projects.
- Spearheaded company growth by implementing sales techniques, strategic marketing efforts, seminars, and training programs for new sales representatives.
- Expanded marketing reach by designing and launching successful email campaigns, producing compelling promotional materials, hosting interactive webinars, and optimizing SEO content.
- Conducted comprehensive training sessions for new hires, equipping them with necessary skills in software utilization, including Microsoft Excel, Quickbooks, and various other business applications.
Store Manager
AT&T
Cheltenham, Pennsylvania
04.2014 - 12.2017
- Led a team of 10 employees, overseeing daily operations, including inventory management, sales forecasting, and customer service, resulting in a 50% increase in sales within the first quarter.
- Developed and executed strategic marketing campaigns to drive foot traffic and increase brand awareness, resulting in a 25% increase in customer base over a six-month period.
- Streamlined store operations for seamless daily functioning.
- Implemented customer callback system to improve operational efficiency.
- Promoted to Assistant Manager within one month of joining company.
- Demonstrated exceptional interpersonal skills in face-to-face interactions.
Sales Representative
AT&T
Cheltenham, Pennsylvania
04.2013 - 04.2014
- Executed sales strategies and consistently met monthly quotas, surpassing targets by 15% on average.
- Cultivated relationships with new and existing clients, contributing to 25% sales revenue increase in first year.
- Engaged customers to understand needs and recommend suitable products.
- Demonstrated product features and benefits to enhance customer experience.
Assistant Manager
RadioShack
Suwanee, Georgia
06.2011 - 03.2013
- Secured promotion to Assistant Manager within 7 months.
- Achieved set quotas and exceeded expectations.
- Handled customer complaints, and store compliance on a daily basis.
- Completed RadioShack's sales process training, and implemented techniques to everyday sales.
- High volume customer sales, turnkey kiosk located inside Sam's Club
- Learned many skills in the Retail/Customer Service field.
IT Specialist / Combat Medic
Army
Fort Riley North, Kansas
01.2007 - 03.2011
- MOS: 21B Information Technology Specialist.
- Combat Veteran - 68W Combat Medic (Iraq 2007-2008) 4th Cavalry.
- Completed medical discharge process following military service.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ12-2011
Skills
– SALES (10 YEARS)
- B2B Sales
- Customer Acquisition
- Enterprise Level
- Digital Sales Strategy
– CUSTOMER SUCCESS (10 YEARS)
- Account Management
- Onboarding training
- Relationship management
- KPI management
- Customer Retention
– ESSENTIALS (EXPERT LEVEL)
- CRM software
- Presentation skills
- Client Relationship Management
- SaaS
- Agile methodologies
Certification
Certified Scrum Master
Timeline
Senior Account Advisor
Zillow
08.2021 - 02.2026
Client Success Team Lead
Goliath Technologies LP
03.2020 - 07.2021
Customer Success Manager
IntuitSolutions
01.2018 - 03.2020
Store Manager
AT&T
04.2014 - 12.2017
Sales Representative
AT&T
04.2013 - 04.2014
Assistant Manager
RadioShack
06.2011 - 03.2013
IT Specialist / Combat Medic
Army
01.2007 - 03.2011
Bachelor of Science - Information Technology
University of Phoenix