Jessie Hernandez
Manager
San Diego,CA
Summary
Talented Manager adept at training employees, leading teams and serving customer needs. 6 years of cooking experience as a cook and chef. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Assistant Deli Manager
Sprouts
San Diego, CA
02.2023 - Current
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Deli Associate
Publix
Pompano Beach, FL
05.2022 - 08.2023
- Learned other teammates' work tasks to train as backup.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Assistant Manager
Showbiz
Houston, TX
01.2022 - 05.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Deli Associate
Kroger
Evanston, WY
09.2022 - 01.2023
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Learned other teammates' work tasks to train as backup.
Education
Associate of Science - Music Production
Full Sail University
Winter Park, FL 01.2016 - 05.2018
Skills
Payroll and scheduling
Food plating and presentation
New hire training
Sales and marketing
Certification
Food safety management principles
Timeline
Assistant Deli Manager
Sprouts
02.2023 - Current
Deli Associate
Kroger
09.2022 - 01.2023
Deli Associate
Publix
05.2022 - 08.2023
Assistant Manager
Showbiz
01.2022 - 05.2023
Associate of Science - Music Production
Full Sail University
01.2016 - 05.2018