Summary
Overview
Work History
Education
Skills
Timeline
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Sealenia Johnson

Palm Bay,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience

Work History

Receptionist

Citrix
03.2014 - 04.2020
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.

Education

Cerificate - Education Teacher Aide

Ashworth College
Norcross, GA
04.2005

High School Diploma -

James Madison High School
5051 Peachtree Corners Circle Norcross, GA 30092
06.2004

Skills

  • Scheduling and calendar management
  • Quality Assurance
  • Team Leadership
  • Client Relations
  • Bookkeeping
  • Microsoft Office
  • Performance Improvement
  • Event Coordination
  • Scheduling
  • Accounts Payable and Receivable
  • Data Entry

Timeline

Receptionist

Citrix
03.2014 - 04.2020

Cerificate - Education Teacher Aide

Ashworth College

High School Diploma -

James Madison High School

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Sealenia Johnson