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Sean Ayub
Anaheim,CA
Work Preference
Overview
33
33
years of professional experience
Work History
Ride Attendant
Universal Studios
Hollywood, CA
07.2024 - 01.2025
- Ensured guest safety by conducting thorough ride inspections and adhering to operational protocols.
- Assisted in managing ride operations, enhancing guest experience through efficient queue management.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Contributed to a friendly workplace culture by fostering positive relationships with coworkers and displaying excellent teamwork skills.
- Displayed strong communication skills when interacting with diverse groups of guests from different backgrounds and age groups.
- Managed daily ride operations, including queue management and rider height verification for safety compliance.
Attractions Operator/Trainer/Lead
The Walt Disney Company
Anaheim, CA
05.1996 - 05.2024
- Operated attractions, ensuring guest safety and adherence to operational protocols.
- Trained and mentored new team members on attraction procedures and customer service standards.
- Coordinated daily operations, optimizing ride efficiency during peak hours.
- Conducted routine inspections, identifying and resolving equipment issues proactively.
- Enhanced guest experiences by providing exceptional service and engagement at attractions.
- Implemented process improvements that streamlined operations and reduced wait times for guests.
- Led safety drills, ensuring compliance with company policies and industry regulations.
- Collaborated with cross-functional teams to develop strategies for enhancing guest satisfaction metrics.
- Trained new team members on safety standards and ride operations.
- Enhanced workflow efficiency through process improvements and staff collaboration.
- Contributed to a positive work environment by collaborating effectively with team members and supervisors.
Crew Member
Target
Yorba Linda, CA
02.2007 - 01.2008
- Delivered exceptional customer service, ensuring positive shopping experiences and addressing inquiries effectively.
- Maintained cleanliness and organization in sales floor and backroom areas, supporting operational efficiency.
- Restocked merchandise, optimizing product placement to enhance visual appeal and accessibility for customers.
- Collaborated with team members to ensure smooth daily operations.
Cashier/Food Preparation Worker
SUBWAY®Restaurants
Brea, CA
09.1994 - 02.1998
- Processed customer transactions efficiently using cash registers and point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Assisted customers in menu selections, providing information about ingredients and promotions.
- Managed inventory levels and restocked supplies to ensure product availability.
- Monitored food safety standards, ensuring compliance with health regulations during service activities.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Crew Team Member
Blockbuster Video
Fullerton, CA
08.1994 - 02.1995
Theatre Usher/Crew Trainer
United Artists Theatre Circuit
Brea, CA
06.1992 - 11.1994
- Monitored audience behavior and addressed concerns promptly to maintain a safe environment.
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Education
High School Diploma -
Brea-Olinda High School
Brea, CA06-1992
No Degree - Theater Arts//English/Creative Writing
Fullerton College
Fullerton, CASkills
- Customer service
- Incident reporting
- Queue management
- Safety procedures
- Team Training
- Policy compliance
- Safety awareness
- Cleanliness maintenance
Languages
Spanish
Limited Working
Timeline
Ride Attendant
Universal Studios
07.2024 - 01.2025
Crew Member
Target
02.2007 - 01.2008
Attractions Operator/Trainer/Lead
The Walt Disney Company
05.1996 - 05.2024
Cashier/Food Preparation Worker
SUBWAY®Restaurants
09.1994 - 02.1998
Crew Team Member
Blockbuster Video
08.1994 - 02.1995
Theatre Usher/Crew Trainer
United Artists Theatre Circuit
06.1992 - 11.1994
No Degree - Theater Arts//English/Creative Writing
Fullerton College
High School Diploma -
Brea-Olinda High School