Sean Baker

Las Vegas,NV

Summary

Dynamic customer service professional with a proven track record at RDI Connect, adept at conflict resolution and performance analysis. Recognized for enhancing customer satisfaction through effective communication and upselling strategies. Strong team collaborator with a keen attention to detail, consistently delivering results in fast-paced environments.

Overview

years of professional experience

Work History

Call Center Representative

RDI Connect

Henderson, NV

02.2017 - Current

Identified and implemented improvements in customer service policies and procedures.
Recognized opportunities to upsell products or services to enhance customer experience.
Utilized knowledge base for prompt and effective responses to customer inquiries.
Cultivated strong working relationships with team members across various departments.
Maintained professionalism in all customer interactions via phone and email.
Resolved customer issues swiftly, promoting satisfaction through friendly service.

Line Operator

Crown Industrial Doors

Ypsilanti, MI

01.2013 - 12.2016

utility

Darden Restaurants

Ann Arbor, US

01.2010 - 11.2012

I was responsible for washing dishes while keeping a clean and sanitized dish area.
I was also occasionally tasked as a food service expediter where I would decrease customer order wait times make sure that any plate that went out to a customer was presented properly without error.
I sometimes was a baker to where I baked bread, potatoes, made soups and maintained proper temperatures and rotation of these items.

Education

High School or equivalent, GED -

Ypsilanti High School & Washtenaw Community College (GED)

Ypsilanti

Skills

Customer service and support
Conflict resolution
Performance analysis
Team collaboration
Time management
Effective communication

Active listening
Adaptability
Attention to detail
Problem-solving
Call handling
Calm demeanor

Secondary Phone

734-507-6706

Accomplishments

Completed Bench Leadership Training

References

References available upon request.

Timeline