Sean Brady
Live Oak,FL
Summary
Dynamic leader with a proven track record at Geno's Italian Restaurant, excelling in staff management and customer relationship management. Spearheaded initiatives that significantly enhanced customer loyalty and team collaboration. Recognized for outstanding customer service and adept at marketing strategies, consistently delivering exceptional client experiences and operational excellence.
Overview
8
8
years of professional experience
Work History
Manager
Domino's Pizza Restaurant
Live Oak, FL
09.2023 - 12.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
General Manager
Geno's Italian Restaurant
Eau Claire, WI
02.2017 - 12.2023
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Bloomingdale High School
Brandon, FL05-2010
Skills
- Marketing
- Customer relationship management (CRM)
- Relationship building
- Policy and procedure development
- Risk management
- Staff management
Accomplishments
- Geno's Pizza won the "Best Italian Restaurant" in Chippewa Valley, WI during the 4 years of my employment.
Timeline
Manager
Domino's Pizza Restaurant
09.2023 - 12.2024
General Manager
Geno's Italian Restaurant
02.2017 - 12.2023
High School Diploma -
Bloomingdale High School
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