Sean Calhoun
Aurora,CO
Summary
Accomplished at Comcast Business, I spearheaded teams to surpass sales quotas and enhance customer satisfaction. Expert in building high performing teams and fostering teamwork, strategic approach and problem-solving skills significantly improved operational efficiency and team productivity, achieving notable sales funnel optimization. Won President's Club as an inbound supervisor as well as a Customer Account Manager Supervisor.
Overview
7
7
years of professional experience
Work History
Sr. Marketing Supervisor
Comcast Business
01.2024 - Current
- Develop and execute strategies to meet or exceed sales quotas and organizational goals.
- Handle escalated customer calls and resolve issues to ensure high levels of customer satisfaction.
- Work closely with other supervisors to maintain consistency and foster teamwork across departments.
- Monitor daily activity targets and ensure adherence to company sales techniques and strategies through side-by-side coaching and call monitoring.
- Create incentives and programs as necessary to drive team performance
OBSR Qualified Supervisor
Comcast Business
01.2023 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Account Manager Supervisor
Comcast Business
03.2020 - 01.2023
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
Inbound Sales Supervisor
Comcast Business
10.2017 - 03.2020
- Promoted a positive work culture among team members by encouraging open communication channels and fostering camaraderie among colleagues.
- Facilitated weekly meetings with the sales team to review progress towards goals while addressing any challenges or roadblocks encountered.
- Boosted customer satisfaction by providing efficient and knowledgeable service in a fast-paced inbound sales environment.
- Established clear expectations for the team through consistent communication on goals, targets, policies, and procedures.
Education
Bachelor of Arts - Visual Effects And Motion Graphics
The Art Institute of Colorado
Denver, COUniversity of Northern Colorado
GreeleySkills
- Target Market Identification
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Reliability
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Team building
- CRM Management
- Creative Direction
- Partnership Development
- Sales Funnel Optimization
Timeline
Sr. Marketing Supervisor
Comcast Business
01.2024 - Current
OBSR Qualified Supervisor
Comcast Business
01.2023 - 01.2024
Customer Account Manager Supervisor
Comcast Business
03.2020 - 01.2023
Inbound Sales Supervisor
Comcast Business
10.2017 - 03.2020
Bachelor of Arts - Visual Effects And Motion Graphics
The Art Institute of Colorado
University of Northern Colorado