Sean Coggins
Eufaula,USA
Summary
Deliver exceptional customer service while training teams and maintaining safety in fast-paced environments. Resolve customer concerns with sound judgment and enhance location revenue through effective communication and problem-solving. Foster collaboration and operational efficiency to support a cohesive workplace culture.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Associate
Hertz
Tulsa, Oklahoma
03.2026 - Current
- Deliver exceptional customer service in a fast-paced airport environment while consistently creating a positive rental experience.
- Educated customers on vehicle protection products, upgrades, and additional services, enhancing location revenue and supporting sales goals.
- Resolved customer concerns quickly and professionally, leveraging sound judgment to uphold customer satisfaction and loyalty.
- Manage rental agreements, verify documentation, and ensure compliance with company policies and operational procedures.
- Coordinate with teammates to maximize vehicle availability, improve operational efficiency, and keep daily operations running smoothly.
- Balance multiple priorities while maintaining accuracy in transactions, reservations, and vehicle returns.
- Built rapport with diverse customers through effective communication and problem-solving skills.
- Support location success by demonstrating initiative, accountability, teamwork, and a willingness to take on leadership responsibilities.
Shift Leader
Mama Tig's
Eufaula, OK
03.2024 - 03.2026
- Trained new employees and delegated tasks to enhance team efficiency and service delivery.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved customer complaints by providing tailored solutions, fostering positive customer relationships.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies
- Oversaw cash handling procedures, ensured accurate records, and minimized discrepancies to enhance financial accountability.
Team Member
Panda Express
Montclair, CA
05.2022 - 02.2024
- Maintained clean, organized, and safe work areas to support team efficiency and safety.
- Learned specific tasks to improve efficiency in a busy environment. in a fast-paced environment to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Facilitated team success by completing tasks accurately and within tight timeframes.
- Quickly learned essential tasks to contribute effectively to team goals. promptly to enhance overall performance.
- Rotated through various stations to ensure adequate coverage to provide optimal coverage and meet production goals.
Team Member
Popeyes
Upland, CA
04.2021 - 05.2022
- Enhanced customer service and product knowledge to support team performance.
- Implemented efficient methods to complete tasks successfully. to tasks, contributing to overall productivity.
- Sustained a productive and efficient workflow in all tasks. approach to all tasks.
- Maintained cleanliness and organization in work areas to ensure safety and efficiency.
Education
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA 08.2017 - 05.2021
Skills
- Sales techniques
- Customer education
- Operational compliance
- Team leadership
- Problem-solving
- Verbal communication
- Adaptability
- Positive attitude
Timeline
Customer Service Associate
Hertz
03.2026 - Current
Shift Leader
Mama Tig's
03.2024 - 03.2026
Team Member
Panda Express
05.2022 - 02.2024
Team Member
Popeyes
04.2021 - 05.2022
High School Diploma -
Los Osos High School
08.2017 - 05.2021