Sean Collins
Louisville,KY
Summary
Adept at elevating guest experiences through exceptional service and a keen ability to multitask, as demonstrated at Riverhouse Restaurant Rawbar. Leveraging strong work ethic and hospitality service expertise, I consistently enhance customer satisfaction and sales. My proactive approach and effective communication skills foster teamwork and efficient operations, contributing to a positive dining atmosphere.
Overview
21
21
years of professional experience
Work History
Server
Riverhouse Restaurant Rawbar
Louisville, KY
03.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/ Bartender
Biaggi's Ristorante Italiano
Evansville, IN
10.2021 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality..
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender/ Server
Simply Thai St. Matthews
Louisville, KY
08.2011 - 05.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Server
Diorios Pizza Pub St. Matthews
Louisville, KY
02.2009 - 07.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
T.G.I. FRIDAY'S - Bar & Restaurant
Louisville, KY
03.2007 - 02.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cocktail Server
Hacienda Mexican Restaurant
Evansville, IN
02.2003 - 03.2007
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips..
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
William Henry Harrison High School
Evansville, INSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales Techniques
- Order Accuracy
- Supply Restocking
- Quality Control
- Table Bussing
- Suggestive Selling
- Point of sale operation
- Allergy awareness
- Beverage Preparation
- Tableside Etiquette
- Food sales and promotion
- Guest Seating
- Table Setting
- Food station setup
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
- Food Delivery
- Bill computation
- Wine service
- Banquet Coordination
- Wine pairing knowledge
- Team Player
- Reliable and Responsible
- Warm and Friendly
- High Energy and Stamina
- Adaptable and Flexible
- Cool Under Pressure
- Relationship Building
- Decision-Making
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Staff Training
- Ability to Lift 30 Pounds
- Upselling
- Menu Recommendations
- Table Monitoring and Turnover
- Age Verification
Timeline
Server
Riverhouse Restaurant Rawbar
03.2023 - 06.2024
Server/ Bartender
Biaggi's Ristorante Italiano
10.2021 - 03.2023
Bartender/ Server
Simply Thai St. Matthews
08.2011 - 05.2018
Server
Diorios Pizza Pub St. Matthews
02.2009 - 07.2011
Server
T.G.I. FRIDAY'S - Bar & Restaurant
03.2007 - 02.2009
Cocktail Server
Hacienda Mexican Restaurant
02.2003 - 03.2007
William Henry Harrison High School