Sean Correa
Austin
Summary
Dynamic Shift Lead Manager at Walgreens with a proven track record in team motivation and policy enforcement. Expert in cash handling and inventory management, I successfully enhanced productivity among team members. Committed to maintaining high customer satisfaction, while also maintaining a positive and safe environment for my team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Walgreens
10.2024 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members on customer service standards and store protocols.
- Managed inventory counts, conducting audits to maintain stock accuracy and availability.
- Implemented promotional displays, enhancing product visibility and driving sales performance.
- Monitored cash handling procedures, ensuring adherence to security measures during transactions.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Collaborated with management to develop strategies for improving team productivity and morale.
- ensured proper opening and closing of store operations
Food and Beverage Manager
Target
03.2024 - 08.2024
- Managed daily operations of food and beverage services to ensure food safe standards are met
- Developed and implemented inventory control procedures to minimize waste and optimize resources.
- Trained and supervised staff on best practices for food safety and customer service excellence.
- Coordinated menu planning, ensuring alignment with seasonal trends and guest preferences.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Created and maintained scheduling for Food and Beverage team members
Shift Leader
Java Jacks Coffee House
06.2021 - 03.2024
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new team members on coffee preparation and customer interaction techniques.
- Conducted team meetings to communicate goals, expectations, and performance feedback.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Arts - Filmmaking
Stephen F. Austin State University
12-2023
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Sales strategies
- Staff scheduling
- Cash handling
- Opening and closing procedures
- Safety compliance
Certification
- Servsafe Food handler certification, Walgreens - October 2024-current
Timeline
Shift Lead Manager
Walgreens
10.2024 - Current
Food and Beverage Manager
Target
03.2024 - 08.2024
Shift Leader
Java Jacks Coffee House
06.2021 - 03.2024
Bachelor of Arts - Filmmaking
Stephen F. Austin State University