Sean Coyle
Rocky Point,NY
Summary
Motivated server with strong customer service skills, contributing to a restaurant ranked in the top 10 on Yelp on Long Island last year. Skilled in upselling, multitasking, and maintaining a positive atmosphere for guests. Knowledgeable in food safety and sanitation protocols."
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Joey Z
United States
01.2023 - Current
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude
- Managed orders and accompanying financial transactions using digital Point of Sale system
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks
- Negotiated resolved customer concerns
- Ensured maintenance of food hygiene in accordance with standards and guidelines
- Consistently achieved above20% charge tip percentage
Cable Technician/Installer
Optimum
Brooklyn, NY
01.2020 - 01.2022
- Install, troubleshoot and service commercial and residential TV, Internet, and Voice systems
- Experience in providing the best face to face customer focused service
- Customer education on products
- Escalation and resolution of service issues in timely manner
- Provided service solutions for customer
- Trained and mentor new employees and career progress
- Trained new employees in safety and day to day operations
- Provided positive feedback and coaching
- Cross trained in outside and inside plant infrastructure
Manager
Think Geek
Lake Grove, NY
01.2019 - 01.2020
- Make management decisions, perform all administrative duties and day to day operations
- Oversee staff performance, scheduling, inventory receipts, customer service, and financial requirements
- Protect store assets and merchandise by adhering to company standards of operation
Server/Food Runner
Ruvo
Greenlawn, NY
01.2014 - 01.2019
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude
- Managed orders and accompanying financial transactions using digital Point of Sale system
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks
- Negotiated resolved customer concerns
- Ensured maintenance of food hygiene in accordance with standards and guidelines
- Consistently achieved above 20% charge tip percentage
- Served food and beverages promptly with focused attention to customer needs.
Education
Master's degree - Secondary Education
Grand Canyon University
Arizona12.2024
Bachelor of Arts - English
Stony Brook University
Stony Brook, NY05.2020
Skills
- Customer service excellence
- Communication skills
- MultitaskingTime management
- Order accuracy
- Team collaboration
- Conflict resolution
Certification
Food Handler Certification
Timeline
Server
Joey Z
01.2023 - Current
Cable Technician/Installer
Optimum
01.2020 - 01.2022
Manager
Think Geek
01.2019 - 01.2020
Server/Food Runner
Ruvo
01.2014 - 01.2019
Master's degree - Secondary Education
Grand Canyon University
Bachelor of Arts - English
Stony Brook University