Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Sean Crawford

Boyd

Summary

Motivated Account Manager consistently increases revenue, maximizes productivity and optimizes customer satisfaction. Expert in customer relationship management and adept at upselling with consideration to client needs. Trained in conflict resolution and advanced sales techniques.

Overview

9
9
years of professional experience

Work History

Account Manager

Sunbelt Material Handling
01.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Territory Account Manager

Equipment Depot
07.2017 - 01.2023
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Manage 200+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Oversaw high profile projects by planning, designing, and scheduling phases.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Licensed Real Estate Agent

10.2015 - 07.2017
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Wrote contracts to outline sales and purchases of properties.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

High School Diploma -

Gridley High School
Gridley, CA
06.2004

Skills

  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Time Management
  • Subcontractor Relations
  • CAD Drawings
  • Managing Multiple Projects
  • CRM Software
  • Teamwork and Collaboration
  • Customer Service
  • Developing Partnerships

Timeline

Account Manager

Sunbelt Material Handling
01.2023 - Current

Territory Account Manager

Equipment Depot
07.2017 - 01.2023

Licensed Real Estate Agent

10.2015 - 07.2017

High School Diploma -

Gridley High School

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Sean Crawford